Assistant General Manager

Summary of Job Role

The Assistant Manager will support the General Manager in the overall leadership, management and successful operation of Bar Fibre.

The role requires a highly motivated, professional and hands on hospitality manager who is capable of taking responsibility for the venue in the absence of the General Manager. The Assistant Manager will play a key role in ensuring the smooth day to day operation of the business, maintaining high standards of customer service, developing the management and wider staff team, and supporting the commercial growth of the venue.

As the senior management position below the General Manager, the Assistant Manager will be expected to lead by example, take ownership of key areas of the business and support the General Manager in delivering sales, profit and operational targets.

The successful candidate will be confident in managing a busy and fast\-paced late night venue, dealing with challenging situations and making effective decisions under pressure.

Essential Characteristics and Experience Required

• Proven experience in a management position within the hospitality, bar, nightclub or late\-night industry.


• Experience of managing busy shifts within a high volume hospitality venue.


• Experience of supervising and leading a team of staff.


• Experience of supporting the recruitment, training and development of employees.


• Experience of managing cash handling and financial procedures.


• Experience of stock ordering, stock control and managing wastage.


• Experience of rota planning and managing staffing levels.


• Experience of handling difficult customers and managing conflict situations.


• Knowledge and understanding of relevant licensing and legislative requirements.


• Experience of maintaining high standards of customer service.


• Experience of supporting the planning and delivery of events.


• Experience of promoting events and products through marketing and social media.


• Ability to take responsibility for the overall operation of a venue when required.


• \- Good understanding of how to operate lighting and sound equipment


• \- Strong organisational skills and attention to detail.

• Strong leadership and people management skills.


• Excellent written and verbal communication skills.


• Ability to motivate and develop staff.


• Ability to lead a management and staff team.


• Strong organisational and time management skills.


• Ability to delegate effectively.


• Excellent problem solving skills.


• Ability to make confident decisions under pressure.


• Commercial awareness and an understanding of sales and profitability.


• Ability to identify opportunities to improve sales, service and operational performance.


• Strong attention to detail.


• Good computer and software skills.


• Forward\-thinking and adaptable to changes within the hospitality industry.


• Professional, dependable and approachable.


• Resourceful, confident and proactive.


• Ability to work effectively in a fast\-paced and demanding environment.

• Support the General Manager with the overall day to day operation of Bar Fibre.


• Take responsibility for the venue in the absence of the General Manager.


• Ensure the smooth running of shifts throughout the venue's opening hours.


• Ensure opening and closing procedures are completed correctly.


• Maintain high standards of cleanliness, presentation and organisation throughout the venue.


• Ensure the safety and security of customers, staff and the venue.


• Identify and resolve operational issues quickly and effectively.


• Ensure all departments and team members are prepared for busy trading periods and events.


• Lead by example and maintain high standards of professionalism at all times.


• Ensure the venue atmosphere is at the highest standard at all times.

• Support the General Manager with the leadership and management of the venue team.


• Provide direct support and guidance to Duty Managers and Supervisors.


• Assist with the recruitment and onboarding of new employees.


• Support the delivery of staff training and development.


• Identify employees with potential and support their progression within the business.


• Conduct regular check ins and provide feedback to team members.


• Support the management of underperformance and disciplinary issues where required.


• Promote a positive, professional and high\-performing team culture.


• Lead staff briefings and ensure clear communication across the team.


• Ensure company policies and procedures are consistently followed.

• Support the General Manager in achieving sales and financial targets.


• Monitor daily and weekly sales performance.


• Identify opportunities to increase sales, bookings and footfall.


• Encourage and develop upselling across the team.


• Monitor staffing levels and support effective labour management.


• Identify opportunities to reduce unnecessary costs and wastage.


• Support the General Manager in improving operational efficiency.


• Assist with analysing business performance and identifying areas for improvement.


• Ensure promotions and events are effectively delivered to maximise commercial performance.

• Support the management of stock ordering and stock control.


• Monitor stock levels and ensure appropriate stock availability.


• Investigate stock discrepancies and excessive wastage.


• Ensure stock procedures are followed consistently.


• Take responsibility for cash handling and financial security when managing shifts.


• Ensure management and staff follow all relevant cash and financial procedures.


• Support the General Manager with stocktakes and stock analysis.

• Ensure consistently high levels of customer service throughout the venue.


• Lead by example and encourage a customer focused culture.


• Deal with customer complaints and difficult situations professionally and effectively.


• Monitor customer feedback and identify opportunities for improvement.


• Ensure the venue maintains high standards of service during both regular trading and events.


• Support the General Manager in developing and improving the overall customer experience.

• Support the planning and delivery of events across the venue.


• Assist with developing new event ideas and promotions.


• Ensure events are operationally planned and delivered to a high standard.


• Support the promotion of the venue and its events through marketing and social media.


• Work with DJs, promoters, performers and external partners where required.


• Ensure promotional activity is communicated effectively to the team.


• Monitor event performance and provide feedback on opportunities for improvement.

• Support the General Manager in ensuring the venue operates in accordance with all relevant legislation.


• Ensure the venue operates in accordance with Licensing Laws.


• Support the implementation of Health \& Safety procedures.


• Ensure staff are aware of and follow relevant policies and procedures.


• Ensure incidents and accidents are recorded and reported appropriately.


• Support the maintenance of a safe environment for customers and staff.


• Work closely with security providers and other relevant partners when required.


• Ensure appropriate action is taken when safety, security or compliance issues arise.

• Work closely with the General Manager to achieve the overall objectives of the business.


• Take ownership of agreed areas of responsibility within the venue.


• Support the implementation of new systems, procedures and initiatives.


• Assist with monitoring business performance and identifying opportunities for growth.


• Provide regular updates and feedback to the General Manager.


• Take full responsibility for the venue during periods when the General Manager is unavailable.

• Ensure all duties are carried out in accordance with company policies and procedures.


• Ensure all duties are carried out in accordance with Health \& Safety requirements.


• Dress in accordance with Company uniform and appearance standards.


• Undertake relevant training and continued professional development.


• Keep up to date with developments within the hospitality and nightlife industry.


• Maintain a professional and positive attitude at all times.


• Carry out any other reasonable duties required by the General Manager or senior management, taking into consideration the seniority and responsibilities of the role.

The Assistant Manager will be a confident and ambitious hospitality professional with a strong passion for customer service, nightlife and events.

The role requires someone who can successfully bridge the gap between the General Manager and Duty Management team. They must be capable of managing the day to day operation of the venue while also taking responsibility for developing staff, improving standards and contributing towards the commercial success of the business.

The successful candidate will be a hands on manager who leads from the front and is comfortable working in a fast paced, high pressure environment. They will be expected to take ownership, make decisions and act as the senior manager on duty when the General Manager is not present.

Desirable Qualities

• Experience in an Assistant Manager or senior management position.


• Experience within a late night bar or nightclub environment.


• Experience of managing large or high volume events.


• Experience of recruiting and developing staff.


• Experience of marketing and promoting a hospitality venue.


• Experience of using social media to promote events and products.


• Knowledge of the Leeds hospitality and nightlife industry.


• Experience of analysing sales and business performance.


• Ambition to progres

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