Assistant General Manager - Babington House
<p><strong>The Role… </strong></p>
<p><span data-contrast="auto">At Soho House, the</span><span data-contrast="auto"> </span><strong><span data-contrast="auto">Assistant General Manager</span></strong><span data-contrast="auto"> <span class="TextRun SCXW99648070 BCX0" lang="EN-GB" data-contrast="auto"> <span class="NormalTextRun SCXW99648070 BCX0">is responsible for</span><span class="NormalTextRun SCXW99648070 BCX0"> supporting all aspects of the business in conjunction with the General Manager. The AGM oversees service standards, operational efficiency, member/guest </span><span class="NormalTextRun SCXW99648070 BCX0">experience</span><span class="NormalTextRun SCXW99648070 BCX0"> and staff retention. Including day-to-day team management, </span><span class="NormalTextRun SCXW99648070 BCX0">the AGM </span><span class="NormalTextRun SCXW99648070 BCX0">is also an ambassador for the Soho House brand and fully embraces our ethos, supports staff, </span><span class="NormalTextRun SCXW99648070 BCX0">member</span><span class="NormalTextRun SCXW99648070 BCX0"> and guest experience. </span></span><span class="EOP SCXW99648070 BCX0" data-ccp-props="{"335557856":16777215,"335559739":240}"> </span></span></p>
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<p><strong>What's in it for you?</strong></p>
<ul>
<li>Weekly Pay</li>
<li>Team meal whilst on shift prepared by our chefs</li>
<li>Every House Membership</li>
<li>50% off Food & Drink, 7 days a week</li>
<li>Staff Room Rate; Any Bedroom, Any House, $100 a night</li>
<li>Private Health and Dental Care</li>
<li>Life Assurance</li>
<li>Day off on your birthday</li>
<li>Up to 50% Staff Discount on Cowshed & Soho Home</li>
<li>In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.</li>
<li>Free Counselling Sessions</li>
<li>Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.</li>
<li>Continuous training to develop yourself personally and professionally</li>
<li>Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to</li>
</ul>
<p>Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career</p>
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<p><strong>Key duties…</strong></p>
<ul>
<li><span class="TextRun SCXW202993524 BCX0" lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW202993524 BCX0">Overseeing and driving of an inclusive environment that ensures every member and team member both feels and embodies the Soho House Pillars and Values</span><span class="NormalTextRun SCXW202993524 BCX0">.</span><span class="NormalTextRun SCXW202993524 BCX0"> </span></span><span class="EOP SCXW202993524 BCX0" data-ccp-props="{}"> </span></li>
<li>Collaborate with all Support Office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, MR, Events & Programming, Finance, Housekeeping and Facilities. </li>
<li>Influential leader and decision maker that supports, guides, develops and implements policies, procedure and systems to improve business operations, service, retention and over all experiences that have been outlined by the General Manager</li>
<li><span data-contrast="auto">Implementing, overseeing and understanding the commercial viability of your business.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Effective hands-on day to day management and problem solving both front and back of house operations.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">MNE overview, understanding, direction and strategy. </span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Effective communication with internal and external stake holders.</span><span data-ccp-props="{"335557856":16777215}"> </span></li>
<li><span data-contrast="auto">Work closely with General Manager to assess and develop operational goals based off weekly, daily and quarterly business performance reviews.</span><span data-ccp-props="{"335557856":16777215}"> </span></li>
<li><span data-contrast="auto">Execute action plans on time and budget to support business improvements and focus on optimising profit, minimising margins and promote exceptional experience(s) for member, guest, staff.</span><span data-ccp-props="{"335557856":16777215}"> </span></li>
<li><span data-contrast="auto">Adhere to Soho House & Co company policies for food safety, allergy procedure and creating an overall safe and inviting space for members, guests, staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards.</span><span data-ccp-props="{"335557856":16777215}"> </span></li>
</ul>
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<p><strong>What we are looking for...</strong></p>
<ul>
<li>Minimum of 2+ years’ experience in similar capacity</li>
<li>Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure</li>
<li>Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests</li>
<li>Must be able to demonstrate competency as outlined in the training schedule and Club School</li>
<li>Must be able to work flexible shifts and schedules, including weekends and holidays as needed</li>
<li>Ability to take direction, work in a team environment and autonomously</li>
</ul>
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