Assistant Director of Neighbourhoods

We’re looking for an experienced leader to take up the important role as Assistant Director of Neighbourhoods.

This role will work closely with our Executive Director of Customer Experience and the directorate leadership team.

You’ll have worked in the housing sector for several years and have successfully managed a mixed tenure customer focused service within housing.

You’ll drive innovation and best practices in tenancy and lease management to promote sustainable tenancies, positive communities, and high levels of customer satisfaction. We’re committed to working closely with our partners, and you’ll role model strong collaboration with a can\-do mindset.

You’re ready to work at Assistant Director level as part of our Senior Leadership Group (SLG). Influencing and building strong and productive relationships with your peers at Golding and across the sector.

At Golding, we’re passionate about customer service, the safety and quality of our homes and making a real difference to the customers and communities we serve. The Neighbourhoods team’s a critical function, enabling colleagues to do more to deliver the outcomes that mean the most to our customers.

You can read more about Golding, our vision, values and Corporate Plan online.

As an effective member of the Directorate, work with SLG and Neighbourhoods colleagues to make a significant, impactful contribution to shaping outstanding services at Golding Homes, modelling our positive ‘one team’ culture and values.

Shape strategic priorities, ensuring compliance with relevant regulations and standards, improving operational performance, and fostering collaboration across teams.

Lead the management of our portfolio of tenancies and leases through delivering high\-quality customer focused tenancy and letting services, homeownership, and commercial services, ASB management, income maximisation and support, community investment, and achieve effective customer engagement and involvement.

The full Role Profile is available to download, and we would like to review your experience and

expertise against the key responsibilities and accountabilities in a supporting statement to be

submitted alongside your application.

The post reports to the Executive Director of Customer Experience and itself has five direct reports:

• Housing Solutions Manager x 2


• Head of Neighbourhoods


• Community Investment Manager


• Head of Income, Inclusion \& Support

The Neighbourhoods team consists of 64 colleagues. A detailed structure chart is available on request.

• Possess a degree level qualification and/or significant relevant experience in a senior leadership role in Housing/Contract management.


• CIH Level 5 or working towards.


• Experience of successfully managing a mixed tenure resident focused service within housing.


• Substantial relevant experience at a management level in housing or related organisation.


• Demonstrate success in the development and implementation of policies and strategies to improve service delivery and customer satisfaction.


• Comprehensive knowledge and understanding of statutory requirements and good practice in relation to the delivery of the landlord housing management function.


• Understanding of Equality \& Diversity.


• Clear understanding of the principles of customer care.


• Basic understanding of Welfare and Housing Benefits.


• Team management and organisation skills.


• Ability to lead, manage, motivate and support others and to overcome resistance to change in a constructive manner.


• Ability to effectively create, manage and monitor budgets and performance management information.


• Act with integrity and accountability.


• Excellent IT skills and ability to learn new systems.

If this sounds like you, and you share our passion and belief in the work we do, then we’d love to hear from you. We welcome and embrace diverse talent, and we’re committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all

The Benefits

• Salary circa £95,000


• 30 days annual leave per year (plus bank holidays) and Christmas closure.


• Company Pension contribution and life assurance


• Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.

Location: Our modern and well\-equipped office is in central Maidstone:

County Gate One, Staceys Street, Maidstone ME14 1ST

We operate hybrid working and flexible working arrangements, but regular attendance is required at our head office as we believe leadership visibility is very important.

If this sounds like you, and you share our passion and belief in the work we do, then we’d love to hear from you. We welcome and embrace diverse talent, and we’re committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all.

INDHIGH

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

County Gate One, Stacey Street, Maidstone, ME14 1ST

people.team@goldinghomes.org.uk

0330 777 2600

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