Assistant Centre Manager

Assistant Centre Manager

Location: Great North Business Centre (GNBC), Hatfield, Hertfordshire

Reporting to: Centre Manager

Purpose of the Role:

To support the Centre Manager in the efficient day\-to\-day operation of GNBC, delivering excellent customer service and ensuring a professional and welcoming environment for clients and visitors.

The role covers administration, reception, client services, centre operations and sales support, with opportunities to develop management skills. On the job training will be provided.

Part time (15\-20 hours) but flexible to cover full day shifts as and when required.

Candidate must live in the local/nearby area and have their own transport.

Key Responsibilities:

1\. Centre Administration \& Daily Operations

· Support the daily running of the Centre, including administration, record keeping and ordering supplies.

· Maintain accurate client, office and premises records.

· Ensure vacant offices and communal areas are clean, safe and presentable.

· Report maintenance issues and assist with operational projects.

· Undertake other reasonable duties requested by the Centre Manager or Managing Director.

· Liaise with clients, contractors, suppliers and colleagues.

· Develop the knowledge and skills required to provide management cover when necessary.

· Prepare correspondence, reports, and documentation with attention to detail and clarity

· Support invoicing, billing, and basic bookkeeping activities through Xero accounting software

· Coordinate administrative tasks such as copying, scanning, mailing, and maintaining records to streamline office workflows

2\. Customer Services

· Provide a professional and welcoming reception service.

· Handle telephone calls, visitor enquiries and client requests.

· Manage visitor registration and parking procedures.

· Build and maintain positive relationships with clients and visitors.

· Manage meeting room bookings, catering and associated services.

· Handle client post and registered office/mailbox services.

· Assist with client move\-ins and move\-outs, including keys, inspections and documentation.

· Resolve client enquiries and escalate issues when necessary.

· Occasional out\-of\-hours support e.g. for clients locked out

3\. Health \& Safety

· Support Health \& Safety compliance, inspections and record keeping.

· Assist with fire safety procedures, risk assessments and required testing.

· Maintain high housekeeping standards and report potential hazards.

4\. Marketing \& Sales Support

· Respond to enquiries, conduct office viewings and assist with letting GNBC offices, meeting rooms and non\-resident services (virtual services).

· Identify opportunities to promote GNBC services.

· Support marketing activities, networking events and market research.

5\. Key Skills \& Personal Attributes

· Excellent customer service and communication skills.

· Professional, friendly and approachable manner.

· Strong organisational skills and attention to detail.

· Good work ethic and willingness to resolve issues

· Ability to multitask, prioritise and work independently.

· Proactive, reliable and adaptable with a positive attitude.

· Good IT skills, including Microsoft Office.

· Knowledge of bookkeeping processes

· Ideally, familiarity with accounting software such as Xero

· Commercial awareness and a willingness to develop management skills.

6\. Experience \& Qualifications

· Previous experience in administration, reception or a customer\-facing role is desirable.

· Understanding of confidentiality and data protection requirements.

· Candidate must live in the local/nearby area and have their own transport.

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Pay: £12\.71\-£16\.00 per hour

Benefits:

• Free parking

This listing is from Indeed. View original listing ↗