via indeed · 29 May 2026 ·8 days ago

Application Support Manager

System C
Leeds Full-time
401 more jobs in Leeds.
Upload your CV and see which ones actually match you.
Upload CV

Description

At System C, our technology plays a vital role in supporting local authorities to deliver effective social care services. We are looking for an experienced Application Support Manager to lead a specialist support team working with Liquidlogic's market\-leading social care and case management software.

The role

As Application Support Manager, you will have overall responsibility for an Application Support team, ensuring customers receive timely, high\-quality support. You will oversee the triage and prioritisation of customer tickets, manage workload across the team, and take ownership of escalations to ensure critical issues are resolved efficiently. You will work closely with Application Support Engineers, Implementation teams, and other internal departments to resolve complex issues and support smooth customer transitions from implementation into live service.

What you will be doing

  • Leading and line managing an Application Support team, including performance reviews and wellbeing support

  • Triaging incoming tickets and assigning work appropriately

  • Managing team workload to ensure effective use of time and skills

  • Owning customer escalations and high\-priority issues

  • Working closely with Application Support Engineers to resolve complex problems

  • Analysing support demand to identify recurring or high\-volume issues

  • Supporting smooth handover from implementation into live support

  • Maintaining ownership of customer calls and tickets in JIRA

What you will bring
  • Proven experience leading an application or software support team

  • Strong prioritisation and decision\-making skills in live support environments

  • In\-depth knowledge of the Liquidlogic product set

  • Strong technical experience with SQL Server and writing SQL or T\-SQL queries to resolve data issues

  • Confidence managing customer escalations and complex stakeholder relationships

  • Clear, professional written and verbal communication skills

Why join System C

You will be part of a purpose\-driven organisation focused on improving outcomes in health and social care. We offer a collaborative environment, flexible working, and opportunities to grow while making a meaningful impact.

Apply today to lead a team that supports technology making a real difference to people's lives.

This listing is from indeed. View original listing ↗

The market for this type of role

Similar openings
401
Management roles in Leeds
Full-time
80%
of Management roles in the UK
Remote possible
7%
of Management roles
System C

12 open positions · Edinburgh, Leamington Spa, Leeds, Liverpool, Nottingham

📊 Management · the UK
13,696
active jobs
10.8%
Remote
Ø 2d
avg. online
Top skills in demand
ExcelERPISOBudgetKPICRMB2BLeanAgileSAP

Frequently asked questions

How many Management jobs are available in Leeds?
Currently 401 Management roles in Leeds on AlmostHired, across 133 different companies. Our data is updated daily.
Do Management roles offer remote work?
7% of Management roles in the UK allow remote work, either partial or full. To filter specifically for remote positions, use AlmostHired.
How do I know if I match this role?
Upload your CV — our AI compares your profile to the job requirements and gives you a precise match score, with matching and missing skills.