Application Support Engineer

Application Support Engineer

Salary: £40,000 \- £45,000 \+ up to 15% bonus \+ profit share scheme

Location: Central Bristol \- 3 days in the office / 2 days working from home

Type: Permanent

We’re looking for an Applications Support Engineer join an established IT Applications team within a global company, supporting a broad portfolio of business\-critical systems and applications.

This is a varied, hands\-on role combining day\-to\-day application support with troubleshooting, system improvements and project work. You’ll take ownership of application issues through to resolution, working closely with internal users, wider IT teams and third\-party suppliers.

Key responsibilities

· Provide technical support across a range of enterprise and business applications

· Investigate and resolve application incidents, faults and performance issues

· Troubleshoot issues across applications, databases and supporting infrastructure

· Work with third\-party suppliers to manage escalations through to resolution

· Support application upgrades, implementations, rollouts and enhancements

· Assist with application configuration, maintenance and monitoring

· Create and maintain technical documentation and knowledge articles

· Identify opportunities to improve systems, processes and the overall support service

· Work closely with colleagues across IT and the wider business

What we're looking for

· Previous experience within Application Support, Applications Analysis, Business Systems Support or a similar role

· Experience supporting enterprise or business\-critical applications

· Strong troubleshooting and problem\-solving skills

· Exposure to SQL / SQL Server and an understanding of databases

· Good knowledge of Microsoft includuing 365 and Active Directory / Entra ID

· Experience working within an incident/service management environment

· Strong communication skills and confidence working with both technical and non\-technical stakeholders

  Benefits

• Up to 15% annual bonus


• Company profit share scheme


• Private healthcare


• 25 days holiday with buy/sell options


• Enhanced maternity, paternity, adoption and shared parental leave

Benefits:

• Enhanced maternity leave


• Enhanced paternity leave


• Private medical insurance


• Profit sharing

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