Application - Support & Development Engineer (L2)

Pioneer of online flash sales since 2001 and key player in European e-commerce, Veepee collaborates with over 7,000 brands to offer highly discounted products available for a limited time. Operating across various sectors, including fashion, home, wine, travel or beauty... Veepee achieved a turnover of 3.3 billion euros incl. VAT in 2024 and employs 5,000 staff members across 10 countries.

📄 JOB DESCRIPTION
As a Support & Development Engineer, you will join the Support L2 team, a transversal function that acts as a bridge between support agents and L3 development teams. The role combines 50% advanced incident resolution and 50% development of small features, internal tools, and automations, with the goal of increasing the support team's technical autonomy.

🎯 TASKS

Support (50%)

• Resolve advanced L2 tickets: database usage, SQL queries, source code review


• Investigate complex incidents, access the code, and understand how it works


• Apply targeted code changes to resolve incidents


• Standard ticket management: validate, qualify, and track incidents through to resolution


• Provide second-line support to users and other support teams


• Manage and maintain product catalog/taxonomy attributes across internal platforms


• Modify and administer Freshdesk at the scripting/code level


• Keep technical documentation up to date: L2 articles, specifications, user guides for bug fixes and new features

• Create endpoints for the team's internal platforms and tools to streamline manual L3 tasks


• Fix bugs and handle small development tasks across the team's product scope (PHP and/or .NET)


• Build internal support tools


• Develop AI-powered tools for Support (MCP projects)


• Contribute ideas and prototypes for applying AI to support processes

• Knowledge of PHP with frameworks like Symfony or C# and .NET Core frameworks


• Strong knowledge of SQL (joins, diagnostic queries) and familiarity with PostgreSQL


• Ability to read/understand code and troubleshoot to eliminate bugs


• Ability to document and communicate technical solutions to non-technical users


• Excellent analytical skills, autonomy, and initiative


• Strong interpersonal skills, comfortable working with cross-functional, interdisciplinary teams


• Experience using version control systems like Git and comfortable working with branches


• Fluent written and spoken English


• Proactive, versatile, and not afraid of challenges or moving between code and user-facing support

• Previous experience in L2/L3 technical support roles


• Experience monitoring deployments/products through Kibana and Grafana


• Experience with product taxonomy/catalog management


• Interest or experience in applied AI / automation (MCP, AI-assisted scripting)


• Experience with Freshdesk or similar ticketing platforms


• Experience in frontend technologies such as React, Vue, CSS


• Knowledge of DDD/Hexagonal Architecture

• Variable bonus;


• The dynamic and creative environment within international teams;


• The variety of self-education courses on our e-learning platform;


• Participation in meetups and conferences locally and internationally;


• Flexible Office with up to 2 days at home.

1️⃣ 30-minute HR Screen with a Veepeeᵀᵉᶜʰ Recruiter
2️⃣ Technical exchange with a Tech Lead
3️⃣Technical exchange with an Architect
4️⃣Team Interview

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