Apple Systems Engineer - Helpdesk
Academia Group
Hemel Hempstead
Full-time
Remote
This listing is from Indeed
Academia is currently seeking to recruit a new member of staff to support the growth of the Technical Services division. As a member of the Apple Helpdesk Team, the emphasis will be on providing high quality technical services \& support to our, predominantly Jamf, managed and supported client base.
Amongst other tasks the Apple Systems Engineer will be responsible for;
- Tier 2\+ remote desktop support for OSX, iOS and Jamf Pro
- Issue resolution
- Maintenance and automation of software for patch management
- Basic network troubleshooting and diagnostics
- MDM (Jamf) solution maintenance
- Solutions documentation
- ISO procedure documentation
- Ability to communicate technical concepts to a nontechnical audience
- Experience in managing an Apple Mac \&/or Apple iOS environment from the ground up using Jamf Pro in a current (MacOS Sequoia and above) environment
- A passion for all things technology related
- Excellent all round communication skills especially in questioning and listening.
- Excellent personal planning and work organisation skills
- Excellent telephone manner
- Ability to demonstrate solutions to customers when necessary
- Experience\* \&/or certification of any of the following:
- + Jamf Certified
- Jamf Protect or 270 or above
- Knowledge of modern Jamf management including Blueprints \& SSO
+ Apple Business
+ Entra ID
+ Jamf Connect
+ PSSO
+ Jamf Protect
+ Jamf Security Cloud
Benefits
A sneak peak at some of our employee benefits...
- Gym membership contribution
- Health Cash Plan
- Increased annual leave with length of service
- Free annual leave on your birthday
- Length of service bonus
- Free Will Writing service
- And more!
This listing is from Indeed. View original listing ↗