Air Logistics Perishables Customer Care Specialist

JOB DESCRIPTION
It's more than a job
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As a member of the Freight Forwarding team Kuehne\+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne\+Nagel, our contribution counts in more ways than we imagine.

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We are looking for a motivated and customer\-focused individual to join our Air Logistics Perishables team. You will support the coordination of air freight shipments while delivering excellent customer service in a fast\-paced environment.

This position operates on a rotating shift pattern of 4 days on followed by 4 days off.

How you create impact
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• Deliver high levels of customer service and satisfaction


• Ensure accurate and timely processing of shipment documentation


• Build strong relationships with customers, carriers, and suppliers


• Coordinate bookings, collections, and deliveries efficiently


• Support smooth day\-to\-day operational activities


• Communicate effectively with internal and external stakeholders


• Identify opportunities to improve processes and operational efficiency


• Contribute positively to a collaborative and results\-driven team environment

• Air Logistics experience preferred but not essential


• Strong communication and organisational skills


• Ability to work under pressure and meet deadlines


• Confident working independently and within a team


• Good computer literacy and attention to detail


• Professional and customer\-focused approach


• Interest in systems, IT, or AI is beneficial

• Opportunity to grow within the Air Logistics industry


• Supportive and collaborative team environment


• Learning and development opportunities


• Exposure to international logistics operations


• A dynamic role with opportunities to contribute ideas and improvements

Logistics shapes everyday life \- from the goods we consume to the healthcare we rely on. At Kuehne\+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life\-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Contact

Joana Dias

\+49 160 97760799

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