Agricultural Service Manager

• Service


• Tarbolton

At Tarbolton, you’ll lead the service department and own its people, output and profitability. You’ll set the standard for workshop and field service performance while keeping customers moving.

• Depot: Tarbolton, South Ayrshire


• Hours: Monday to Friday, 40 hours per week with Saturday morning Rota


• Reports to: Group Aftersales Manager


• Contract: Permanent

Who we are

Hamilton Ross Group is one of the UK’s largest machinery dealerships. We have been trading since 1933, we are in our third generation of family ownership, and around 200 people work with us across nine depots in Scotland and the north of England. We represent major brands like Massey Ferguson, Valtra, Fendt, JCB, Wacker Neuson, Kubota, Honda, Stihl and Husqvarna.

The role

You’ll lead the workshop and field service teams, making sure work is planned, completed and invoiced efficiently. This is a hands\-on management role, close to the technical work and the day\-to\-day decisions that keep the department performing.

You’ll monitor performance and profitability, develop the team and maintain strong customer relationships. You’ll also have the scope to improve processes, customer service and workshop performance when you see a better way of working.

Requirements

What you’ll be doing

• Lead the day\-to\-day workshop and field service operation at Tarbolton


• Plan and prioritise workloads across the engineering team


• Drive workshop efficiency, quality and profitability


• Support technical decisions and maintain high workmanship standards


• Lead and develop the service team, setting clear expectations


• Oversee warranty claims and liaise with the warranty department


• Build strong relationships with customers, suppliers and colleagues


• Identify opportunities to improve service performance and customer experience

What you’ll bring

Essential

• Management or supervisory experience in agricultural, groundcare, construction or plant machinery


• Strong technical knowledge of agricultural machinery repair and maintenance


• Experience leading and developing a skilled technical team


• Commercial awareness and confidence taking ownership of department performance


• Clear communication, good IT skills and practical problem\-solving

• Experience managing a multi\-franchise machinery workshop or service department


• Experience with dealer or workshop management systems


• Knowledge of manufacturer warranty processes

What you’ll get

Holiday: 30 days a year including bank holidays. Four are a paid Christmas and New Year shutdown, and the other 26 are yours to choose.

Pension: Salary sacrifice company pension scheme with Royal London, so your contributions cost you less in tax and National Insurance.

Long service: Tax\-free awards at 5, 10, 15, 20, 30 and 40 years, plus an extra day’s holiday in your tenth and fifteenth years.

Through the year: A tax\-free gift at Christmas and again at New Year, and a birthday gift every year once you have been with us two years.

Staff discount: Trade prices on parts, workwear and garden machinery, for you and your household.

Refer a friend: A cash bonus when someone you introduce joins us and stays three months.

Training: Manufacturer training on the brands you work with, and support towards relevant qualifications.

Why people stay

Our average length of service is more than ten years and two of our team members retired after spending more than sixty years each with the business. People come to Hamilton Ross Group and stay, which is why we put real money into training and promote from within wherever we can.

How to apply

Send us your CV using the Apply button below and we will come back to you, or email jobs@hamiltonrossgroup.co.uk

*Hamilton Ross Group is an equal opportunities employer. We welcome applications from everyone suitably qualified for the role.*

Benefits of Working with Us

Company Bonus Scheme

Tax\-free gifts at Christmas and New Year, a birthday gift after two years, and long service awards from five years onwards.

Store Discounts

Trade prices on a variety of products we sell, for you and your household.

Company Pension

Salary sacrifice company pension scheme with Royal London, so your contributions cost you less in tax and National Insurance.

Job Security

With over 90 years of trading over 3 generations, our family business is investing for the future.

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