Aftersales Administrator/Advisor
Hutchings Motor Group is looking for a highly organised and detail\-focused Aftersales Administrator to join our award\-winning Aftersales team in Treforest.
This role is ideal for someone who enjoys working with systems, managing information accurately and supporting customers through the service process. You will play a key role in ensuring the smooth running of the service department, managing administration, invoicing and fleet customer requirements while acting as a trusted point of contact for customers.
Working closely with the Service Manager, technicians and the wider Aftersales team, you will help ensure every customer interaction is handled professionally and efficiently you will assist the front counter teams in pre and post visit administration to help both the flow of work and to make the customer journey as efficient as possible .
Modern dealership service departments rely heavily on computer\-based systems to manage bookings, invoices, and workshop activity, making strong administrative and IT skills essential for success in this role.
What You’ll Do:
As part of the Aftersales team, your responsibilities will include:
- Managing service bookings and maintaining accurate customer and vehicle records
- Producing accurate invoices, job cards and service documentation
- Coordinating workshop schedules and tracking work in progress
- Supporting fleet customers and account clients, ensuring work is authorised and processed correctly
- Acting as a customer advocate, ensuring clear communication throughout the service journey
- Working with technicians and the Service Manager to keep customers informed of progress, costs and completion times
- Processing payments and ensuring all administrative procedures meet manufacturer and company standards
- You will be trained to administer warranty claims for new and used vehicles
- Pre and post visit customer contact
What We’re Looking For:
To succeed in this role, you should have:
- At least 2 years’ experience in an automotive Aftersales, service reception or administrative role
- Strong administrative and organisational skills, with excellent attention to detail
- Confidence using dealer management systems and digital Aftersales platforms
- Experience handling invoicing, documentation and workshop scheduling
- The ability to support retail, fleet and account customers professionally
- A calm and methodical approach when managing multiple tasks
The Type of Person Who Thrives Here:
We are looking for someone who:
- Takes pride in accuracy and organisation
- Enjoys working with systems, processes and data
- Acts as a true advocate for the customer
- Communicates clearly and professionally
- Works well as part of a busy team environment
- Someone who is looking for variety and is versatile in their approach and attitude to a multitude of tasks
You will be joining a well\-established and successful Aftersales team in a modern, professional dealership environment where systems and processes are designed to support you.
Benefits include:
- Monday to Friday working only
- Company Pension \- 5% Company Contribution
- Life Assurance Policy
- Personal Private Medical Insurance
- A Staff Well\-Being Program
- Free eye\-tests
- Accident \& Injury Insurance
- A Staff Referral Bonus of £1000
- Additional Day Birthday Leave
Job Types: Full\-time, Permanent
Pay: £28,900\.00\-£31,300\.00 per year
Experience:
- Aftersales: 2 years (required)
- Driving Licence (preferred)
This listing is from indeed. View original listing ↗