After-Sales Quality Engineer
About BYD
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BYD is a leading high\-tech multinational enterprise headquartered in Shenzhen, China. Employing over 700,000 people worldwide, it operates across four core business sectors: IT, automotive, new energy, and rail transit. As a global pioneer in new energy solutions, BYD is committed to building a zero\-emission ecosystem, reconnecting humanity with nature and creating a world of clean air.
BYD Europe B.V., located in Hoofddorp, the Netherlands, serves as the marketing and sales headquarters of BYD Co., Ltd. (Shenzhen). We provide a full range of BYD electric vehicles, including all\-electric passenger cars, all\-electric buses, and all\-electric forklift trucks, dedicated to advancing green mobility across Europe.
About the Role
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We are looking for a skilled After\-Sales Quality Engineer to join our team. This role focuses on guiding and managing after\-sales technical personnel, driving the improvement of their product analysis capabilities and management methods. You will also take the lead in following up on after\-sales matters of assigned projects, providing technical support to clients, and promoting product improvement to ensure customer satisfaction and the achievement of after\-sales targets.
Key Responsibilities
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- Guidance and Management of After\-Sales Technical Personnel
+ Enhance the team’s product analysis capabilities and optimize their work management methods to improve overall work efficiency and professionalism.
- After\-Sales Project Follow\-Up and Technical Support
+ Deliver on\-site technical support services to clients, and handle online consultation services; track, analyze, and judge customer\-raised issues, and provide feasible solutions to meet customer needs.
- Technical Communication and Analysis Conclusion Tracking
+ Track the output of relevant product analysis conclusions from the R\&D team, and ensure that analysis results are effectively applied to after\-sales problem\-solving.
- Emergency Response and Customer Satisfaction Improvement
+ Take proactive measures to prevent the escalation of incident impacts, effectively resolve customer concerns, and continuously improve customer satisfaction.
- Product Improvement Promotion and Target Achievement
+ Form a closed\-loop management of after\-sales problems to ensure that each issue is properly resolved; drive the achievement of established after\-sales performance targets.
Your Profile
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- Bachelor’s degree or above is preferred, with majors in Engineering, Electrical Engineering, Mechanical Engineering, Automotive Engineering, Management, or related fields being an advantage.
- Minimum of 5 years of work experience in quality management within the automotive industry, with a deep understanding of automotive after\-sales quality control processes.
- Fluent in English, which can be used as a working language; proficiency in an additional small language (e.g., German, French, Spanish, etc.) is highly desirable.
- Willingness to travel for work as required, to provide on\-site support for clients or participate in cross\-regional after\-sales work.
- Strong problem\-solving, analytical, and communication skills; able to coordinate cross\-departmental resources to promote work progress.
- Good sense of responsibility and urgency, capable of effectively responding to and handling after\-sales emergencies.
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- Ample career development opportunities within a fast\-growing after\-sales and quality team, supporting your professional growth and advancement.
- A competitive remuneration package based on your work experience and performance, paired with a comprehensive pension plan.
- 25 annual holidays, with the option to purchase an additional 5 holidays to balance work and personal life.
- A commuting allowance when working from the office, reducing your daily travel expenses.
- Regular departmental and company\-wide team\-building activities to foster a collaborative and inclusive work culture.
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BYD’s core purpose is to build a zero\-emission future that reconnects humanity with nature and creates a world of clean air. We are seeking talents who align with this mission and are eager to make a positive impact by joining our diverse and dynamic team
If you are passionate about automotive after\-sales quality management and meet the above requirements, we look forward to receiving your application!
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