Advice Quality Specalist
Advice Quality Specialist
Permanent ¦ Full\-time (37\.5 hours, Monday to Friday)
Hybrid: 3 days in our Derby office, 2 days from home
Up to £27,000 plus benefits
About Us
At Mortgage Advice Bureau (MAB), we put customers at the heart of everything we do. As the UK’s leading mortgage broker, we’ve achieved over 250 awards for the quality of our advice and service \- it’s our people and the way we work together that truly sets us apart.
About the Role
As part of our Advice Quality Team, you’ll play a key role in ensuring we consistently deliver high\-quality, compliant advice. Taking ownership of your work, you’ll carry out second\-line file reviews of Mortgage Adviser business, helping to maintain our industry\-leading standards.
- Review Adviser files using our structured framework, ensuring the right customer outcomes are achieved
- Identify risks, trends and opportunities to enhance advice quality
- Provide clear, constructive feedback and guidance on remedial actions
- Work collaboratively with Advisers, Business Owners and colleagues to drive continuous improvement
- Support a culture of learning and development by sharing best practice
If you're CeMAP qualified and keen to build your expertise further, we’ll support your development, including the opportunity to work towards your CeRER qualification.
About You
You’ll bring a strong foundation in mortgage regulation, along with a proactive, detail\-focused approach. Just as importantly, you’ll thrive in a collaborative environment where you can challenge constructively and support others to succeed.
We’re looking for someone who:
- Holds a CeMAP qualification (essential)
- Has a solid understanding of regulatory requirements within the mortgage advice industry
- Takes ownership and uses sound judgement to make confident decisions
- Has a strong eye for detail and can identify potential risks
- Manages time effectively to meet review targets
- Builds positive relationships across all levels
- Communicates with professionalism and integrity
- Holds (or is working towards) CeRER (desirable)
1st stage: Teams interview with the hiring team
2nd stage: In\-person interview with the hiring team
What’s In It For You?
?? Private Medical Insurance (Vitality), 25 days annual leave (increasing to 28 with service) plus your birthday off, matched pension contribution (L\&G), share save scheme (Equinity), retail discounts, free entertainment tickets, plus much more!
? Flexible working hours with hybrid working for Head Office roles (as agreed with your line manager)
?? A wide range of Learning \& Development offers, from 121 coaching to qualification support, helping you to grow and thrive in your career
?? A supportive, inclusive culture with forums you're welcome to join from day 1, using your voice to make MAB an even better place to work
Everyone is Welcome
At MAB, we value different experiences and perspectives which adds diversity and value to our culture. As an equal opportunities employer, we are committed to creating an environment where everyone feels welcomed, included and heard for who they are. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join us.
We are committed to reducing barriers in every stage of our recruitment process so everyone feels they can bring their best self when applying for new opportunities at MAB. If you’d like to hear how we can support you by adjusting our process, from application to interview and onboarding, please contact careers@mab.org.uk.
Use of AI
We recognise that AI tools can be a helpful way to articulate your qualities, skills and experience when applying for roles. It’s important to us, however, that we see the real you throughout the recruitment process. We hire real people, not polished personas! We simply ask that you consider carefully how and where you use AI during your application, so we can hear your own thoughts and meet your authentic self.
*Please note we are unable to consider candidates requiring visa sponsorship at this moment in time. We won't be accepting speculative CVs from recruitment agencies, with a full PSL in place.*
\#LI\-HB1
Mortgage Advice Bureau (MAB) PLC is the UK’s leading mortgage network. We’re experts in Mortgage and Protection advice, with over 200 awards and counting. We’re proud of our reputation in the industry and of our people, who continue to be the heart of MAB’s success.
To see our company ratings please click below:
Capital House, Derby, DE24 8QR
This listing is from indeed. View original listing ↗