Administrator/Receptionist/System Coordinator

Charterhouse provides a unique residential addiction recovery experience through the use of centres located in unique environments in the UK

We currently have newly developed a high end treatment centre in Northamptonshire and Our addiction treatment centre provide unparalleled discretion and a superior one to one client treatment administered by leading industry doctors, counsellors and therapists.

This role is to improve the value of the business functions across the strategic themes of Business Processes and Systems, Scope of work would progressively span across future developments in key areas of the business \- including project management, resource planning, auditing performance, quality assurance, knowledge systems, risk management, The employee will be expected to chair and conduct internal staff training meetings, understand a workflow environment, undertake internal auditing processes and work autonomously reporting to the Registered Manager. You will be the lead on case management care system ‘MS Teams’, Drop box, Citations HR atlas system and ensure all service are up to scope in the use of these systems.

Administrator Coordinator will provide personalised secretarial and administrative support in a well\-organized and timely manner. You will work on a one\-to\-one basis on a variety of tasks dealing directly with our Registered Manager. You will be located at Charterhouse, Northamptonshire, NN4 7LZ site therefore you should be in reaching distance to your location of work.

This is a developing role, and you will given directions from Registered manager as to meet the needs of the business demands.

Part of your responsibility will include:

• Act as the SPOC (Single Point Of Contact) for our internal case management system


• Carrying out system Audits on other centres to ensure quality compliance is in the best interest of the organisation.


• Developing Systems and processes as requested by the Operations Manager and Quality Compliance Lead


• Handling customer complaints


• Taking minutes from meetings


• Handle centre’s requests and queries regarding our systems appropriately


• Take dictation and minutes from meetings


• Produce reports, presentations, and briefs


• Gather Centre monthly KPI’s and reports and produced to the Ops manager for review.


• Monitoring the organsiations compliance with regulations and internal policies to ensure they are up to date with the relevant laws.


• Recording the findings from KIPU audits and developing an action plan to ensure services have made improvements on the key area of the audit.


• Miscellaneous tasks to support their manager, which will vary according to the sector and to the manager’s remit, eg completing some corporate governance reporting (to ensure that the business is being run properly and complying with legislation and regulations) or conducting research.


• Performing a routine risk assessment to help organisation compliance risk, scope and significance


• Take on tasks as requested by the Ops Manager

1\. Minimum of Grade C in GCSE English and Mathematics (or equivalent qualification)

2\. Previous experience of administration duties

3\. Confidence to work on own initiative

4\. Strong team player and inter\-personal skills

5\. Takes a proactive approach to problem\-solving

6\. Strong organizational skills and the ability to prioritise multiple demands

7\. Proficient in using Microsoft Office and Outlook and Teams.

8\. Good written and verbal communication skills

9\. Understanding of Excel formula’s and developing tools to enhance compliance

9\. Strong IT skills and in specifically developing systems and processes

10\. Ability to respond flexibly to the demands of the role

11\. Ability to engage in continuous professional development

12\. Ability to have an appreciation of and work effectively with people from a diverse background

13\. Must have Full UK driving licence and use of a car as you will be required to travel to different treatment centres at times.

Desirable criteria

1\. Administration experience in a healthcare setting preferably in a substance misuse clinic

2\. Qualification in Business Administration or equivalent.

3\. Flexible to meet the business needs of the company

4\. This post is subject to a Disclosure Barring Service check at an enhanced level.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your line manager, your changing role within the organisation and the overall business objectives of the organisation.

Pay: £24,500\.00\-£27,000\.00 per year

Benefits:

• Discounted or free food


• Free parking


• Referral programme

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