Activity Centre Manager

Hazlewood Adventures, part of Hazlewood Castle Hotel, is an outdoor experience centre offering a variety of activities, corporate team building \& family \& group days out.

The Activity Centre Manager is responsible for the safe, efficient and profitable day\-to\-day operation of the activity centre. This role combines leadership, operational oversight, customer experience, and hands\-on delivery.

You will lead a small team of instructors along working in conjunction with the maintenance manager, ensuring activities are delivered to a high standard, maintain safety and compliance, and create a welcoming, professional environment for all visitors — including corporate bookings, social groups and families.

Key Responsibilities

Operations \& Safety

• Overall responsibility for daily site operations


• Ensure all activities are delivered in line with risk assessments, operating procedures and licensing requirements


• Oversee equipment checks, maintenance schedules, and safe storage, reporting maintenance issues as soon as they arise, follow\-ups to ensure all necessary works carried out


• Ensure site readiness for daily sessions (set\-ups, rotas, briefings)

Team Leadership

• Lead, motivate and support instructors, supervisors \& maintenance team on site


• Manage staff rotas, and task allocation


• Deliver staff briefings and debriefs


• Support training, mentoring and development of instructors


• Act as first point of contact for staff issues on site

Customer Experience

• Ensure an excellent customer experience from arrival to departure in line with wider business values


• Handle customer queries, feedback and on\-site issues professionally. Communicating any guest issues to GM along with resolution. Escalating issues where necessary


• Oversee group management, timings and flow of sessions, ensuring instructors are consistently delivering experiences to the required standards


• Represent the brand positively at all times

Commercial \& Admin

• Driving revenue opportunities. Ensuring all instructors understand and actively implement presumptive selling techniques relating to upselling of activities and F\&B offering, to achieve revenue targets


• Responsible for financial reporting to the Financial Controller, accounting for any discrepancies


• Overall responsibility for cost controls within the department

· Work closely with the sales team on bookings, capacity and scheduling

• Ensure sessions run on time to maximise throughput and experience quality


• Complete daily operational reports and incident logs


• Lead on recruitment and onboarding of new staff when required


• Attend company HOD \& Health \& Safety meetings as required


• Accountable for monitoring wider business events ensuring not adversely impacted


• Responsible for food safety compliance, ordering and appropriate storage and monitoring of stock levels

Skills \& Experience

Essential

• Previous experience in outdoor activities, leisure, or adventure environments


• Proven leadership or supervisory experience


• Strong understanding of health \& safety and risk management


• Confident communicator with both staff and customers


• Calm, professional approach

Desirable

• NGB qualifications relevant to activities delivered (willingness to train)


• First Aid qualification


• Experience working with children, mixed\-ability groups

Personal Qualities

• Engaging with clients, building relationships


• Interpreting individual clients needs and delivering accordingly


• Organised and dependable


• Safety\-focused with strong attention to detail


• Approachable, confident leader


• Enjoys being hands\-on and leading from the front


• Flexible and adaptable

Job Types: Full\-time, Permanent

Pay: £30,000\.00 per year

Benefits:

• Company pension


• Employee discount


• On\-site parking

Work Location: In person

This listing is from indeed. View original listing ↗