Account Manager

Job Overview

We are a market leader in the fuel industry, expanding rapidly across the UK. As part of our continued growth, we are seeking a dynamic and motivated Account Manager to join our Sheffield office. This is an exciting opportunity to be part of a forward\-thinking business where your contribution will play a key role in our ongoing success.

Key Responsibilities

• Client Communication: Respond promptly and professionally to incoming calls and emails, ensuring all client inquiries and issues are handled efficiently and effectively.


• Relationship Management: Build and maintain strong relationships with clients and suppliers to promote satisfaction, trust, and long\-term loyalty.


• Account Management: Oversee existing client accounts, ensuring their needs are met while identifying and pursuing opportunities for growth and upselling.


• Sales Support: Provide daily assistance to the sales team, contributing to the achievement of overall business and revenue targets.


• Customer Retention: Support and implement engagement strategies aimed at enhancing client retention and satisfaction.


• Order Processing: Manage and process client orders accurately and efficiently.


• Administrative Support: Carry out general administrative duties including scheduling, documentation, and file management.


• Team Support: Provide cover for colleagues during absences to maintain uninterrupted client service.


• Additional Duties: Undertake any other responsibilities as required by the Board of Directors.

• Proven experience in customer service and/or account management.


• Excellent communication skills, both written and verbal.


• Strong organisational and time management abilities with the capacity to handle multiple priorities.


• Proficient in Microsoft Office and general administrative systems.


• A proactive, enthusiastic, and professional approach with a strong focus on delivering exceptional client service.

· Monday to Friday, 8\.00am to 5\.00pm

· £28,000 \- £32,000 DOE

· Career progression opportunities

· Friendly and supportive team and working environment

Job Type: Full\-time

Pay: £28,000\.00\-£32,000\.00 per year

Work Location: In person

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