Account Manager

WANT TO WORK A 4 DAY WEEK?

ABOUT US: vGroup are expert in Manufacturing, Logistics with a full understanding of JIT and sequencing, JIC and own transport. Its products are split into Cars, Vans, Home and has a sophisticated suite of platforms under the vLink Brand.

JOB TITLE: ACCOUNT MANAGER

RESPONSIBLE TO: HEAD OF CUSTOMER SERVICES

JOB PURPOSE: To provide support to the sales division allocated to you through administration, reporting and customer on\-boarding \& retention. To provide an effective communication channel between potential and existing customers, account executives, sales, purchasing and the production team.

SALARY BAND: £28,000 to £30,000 p.a.

HOURS: Monday\-Thursday 8am – 5pm (34 hours per week).

HOLIDAY: 18 days \+ Bank Holidays.

PLACE OF WORK: Head office which is located atUnit K1, Pitfield, Milton Keynes, MK11 3LW.

REQUIRED SKILLS:

· Experience in Customer Service.

· Experience in Sales or Business Development.

· Successful track record of building relationships in B2B and B2C environments

· Must be able to work under pressure and achieve set KPIs

· Must be able to work on their own initiative as well as part of a team

· Must be able to take ownership of set accounts and nurture business relationships, maximizing opportunities for business development

· IT literate.

· Fluent in English.

· Microsoft Office experience.

· Experience in business administration.

IDEAL CANDIDATE:

· Great communicator.

· Fast paced and self\-motivated.

· Organized.

· Great attention to detail.

· Approachable and good character.

MAIN RESPONSIBILITIES:

Ø Responsible for supporting the Division Sales Manager with administrative tasks.

Ø Build relationships and customer loyalty in order to maximize opportunities as they arise.

Ø Develop relationships and communicate effectively across different platforms ensuring excellence in customer service

Ø Organize and manage regular client visits to analyze customer needs, preparing presentations to relay relevant information

Ø Develop a thorough understanding of customer needs and requirements through a consultative Account Management style

Ø Conduct range reviews at relevant intervals to ensure customer range meets the needs of the account.

Ø Develop mutual growth and profitability.

Ø Work with Sales and Account Executives to establish high volume / high margin products

Ø Introduce new and existing products to customers and agree best routes to market, necessary sales activity and goals for revenue growth

Ø Provide updates on rising and falling products

Ø Research and benchmark products from competitors

Ø Provide customer pre and post sales support

Ø Manage requests for new products and services from both sales and clients, ensure all internal and external aspects are managed until delivered satisfactorily

Ø Maintain accurate customer forecasts to ensure stock availability and accurate financial reporting

Ø Work with internal departments to establish best practice and most efficient results

Ø Update billing information as required

Ø Network to build strong customer relationships and seek out new contacts and opportunities

Ø Take on projects for organizational efficiency

Ø Assist in the development and training of new recruits

Ø Liaise with other departments where necessary pulling in the right resources as and when required

Ø Manage the internal CRM system to ensure all information is accurate and up to date

Ø Onboarding new customers into our systems, ensuring they have access to product portfolios.

Ø . To continuously promote to our customer base the use of the online ordering portal.

Ø Liaise with production and purchasing to address any issues to reach a route cause resolution.

Ø Generating reports as requested on a weekly, monthly or daily basis to the sales team and the Customer Service Manager.

Ø Inform the Divisional Sales Manager of any prospect enquiries through CRM and book in meetings where applicable.

Ø Produce customer reports as required by the customer and agreed with the management team.

Ø To attend customer meetings with the Divisional Sales Manager when needed.

Ø To promote and sell the Company’s entire range of products and services.

Ø Handle complaints quickly and effectively and ensuring there is a route cause resolution.

Ø Regularly sending Mailouts to customer – potential and existing

Ø To support in supplier reviews as and when required.

TEAM RESPONSIBILITIES:

Ø Assist in development and promote the culture of continuous improvement, thereby recommending and implementing authorized changes.

Ø Comply with Health \& Safety regulations at all times.

Ø Maintain good housekeeping of the department including the equipment within it.

Ø Ensure high standards of conduct, appearance and behaviour are met at all times.

Ø Communicate effectively with all team members, colleagues and management team.

Ø Participate in the company stock takes when necessary.

Job Types: Full\-time, Permanent

Pay: £28,000\.00\-£30,000\.00 per year

Benefits:

• Company car


• Company events


• Company pension


• Cycle to work scheme


• Employee discount


• Free parking


• Health \& wellbeing programme


• On\-site parking


• Referral programme

• Account management: 1 year (required)

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