Account Manager & Site Merchandiser Amazon

Key Responsibilities
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We’re excited to share that we have a National Account \& Site Merchandising Manager role, responsible for the Italian market whilst based in our London office.

The National Account Manager \& Site Merchandising role is responsible for managing day\-to\-day execution of ELC brands with a key pure\-play retailer across multiple markets. This includes site merchandising, promotional execution, and operational alignment with internal and external partners. The role delivers flawless product/content setup and supports commercial goals while ensuring a premium customer experience.

What This Role Does
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Professional working proficiency in Italian is essential, as the role manages commercial activity and stakeholder interactions in these markets.

Strategic Planning

• Execute commercial activities supporting retail and net sales targets across pure\-play retailer marketplaces


• Translate brand priorities into execution plans for PDPs, promotions, and Brand Stores


• Support the SNAM in identifying risks and opportunities for launches, merchandising, and commercial events


• Adapt brand content and promotional moments to the pure\-play retailer environment


• Ensure proper registration and maintenance on Vendor Central and catalogue setup


• Build launch checklists, ensure high\-quality product titles, bullets, descriptions


• Coordinate creation/upload of rich media


• Build the retailer\-specific storefront


• Set up review\-seeding programs as applicable

• Use market data and tools to predict demand and align with supply chain teams


• Coordinate shipment plans and monitor inventory levels


• Manage PO lifecycle, availability, and replenishment to prevent out\-of\-stocks

• Manage operational execution across multiple brands


• Ensure content accuracy across imagery, copy, pricing


• Implement promotions and merchandising in line with commercial calendars


• Coordinate NPL setup, catalogues, and campaign activations


• Liaise with retailer partner contacts for issue resolution

• Monitor KPIs: content health, availability, conversion, traffic


• Track promotional performance, escalate risks, and recommend optimisations


• Provide executional reporting for internal stakeholders


• Use dashboards and scorecards to drive content performance

• Collaborate daily with Brand Online, PXM, Marketing, Finance


• Ensure seamless asset handover and campaign alignment


• Escalate execution barriers to the SNAM


• Represent the retailer execution perspective in planning meetings

• Set up and monitor promotions across multiple program types


• Coordinate participation in peak commercial events (e.g., major retail tentpole events)


• Ensure compliance with MAP policies


• Own Brand Store refreshes seasonally


• Audit PDPs and Storefronts regularly


• Optimise SEO, titles, bullets, and A\+ content


• Leverage retailer merchandising widgets

• Bilingual Fluency: Professional\-level Italian (written and verbal) to lead communication and strategy for the Italian market.


• Platform Expertise: Advanced knowledge of Vendor Central to manage high\-volume digital trading.


• Commercial Background: Proven experience in National Account Management and Site Merchandising with pure\-play retailers.


• Collaborative Mindset: Ability to partner effectively across multiple departments to align brand and commercial goals.


• Strategic Organisation: A high degree of structure and the ability to pivot between multiple competing priorities.


• Influencing Skills: Strong communication, negotiation, and change management capabilities.


• Analytical Depth: Ability to interpret complex data and translate it into actionable growth strategies using MS Office.

• 25 Days Annual Leave (exc. Bank Holidays)


• 1 day Annual Leave to celebrate your birthday


• Holiday Purchase opportunity


• Bonus Opportunity


• Ability to work Remotely/Abroad up to two weeks per calendar year


• Summer Fridays


• Generous Staff Discount


• Mental Health Wellbeing Initiatives


• Benefits platform with exclusive discounts and offers


• Employee resource groups


• LinkedIn learning

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