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via Indeed · 9 September 2026 ·12 days ago

Account Manager

RMG Digital

London Full-time

This listing is from Indeed

View original listing ↗

Job Description

Account Manager \| SaaS
---------------------------

London (Hybrid) \| £60,000 \+ Performance Bonus

We’re working with a growing SaaS business that is looking for an experienced Account Manager to take ownership of a portfolio of existing customers and build strong, long\-term partnerships.

This is a relationship\-led role where you’ll work closely with customers to understand their goals, maximise the value they get from the platform, identify opportunities for growth and ultimately drive retention and account development.

The Role

Own and develop a portfolio of existing B2B customers

Build strong, long\-term relationships with key stakeholders

Act as the main point of contact for your customers

Understand customer objectives, challenges and future plans

Drive platform adoption and ensure customers are getting maximum value

Identify and develop upsell and cross\-sell opportunities

Support renewals, retention and overall account health

Manage customer queries and escalations, working closely with internal teams

Share customer feedback and insights with Product, Support and other teams

Develop account plans and identify opportunities for further growth

Attend occasional customer meetings and site visits

What We’re Looking For

Experience in B2B SaaS Account Management, Customer Success or Client Management

Proven experience managing and developing existing customer accounts

Strong understanding of retention, renewals and account growth

Experience identifying and closing upsell/cross\-sell opportunities

Strong commercial awareness

Excellent relationship\-building and stakeholder management skills

A consultative approach, with the ability to understand a customer’s wider business objectives

Comfortable working collaboratively with internal teams

Experience working in a growing or scale\-up environment would be beneficial

You don’t need experience in the visitor attraction, ticketing or events sector — we’re primarily looking for someone with strong SaaS account management and commercial relationship\-building experience.

The Opportunity

London – Hybrid, 2 days per week in the office

Up to £60,000 \+ performance bonus

Existing customer portfolio — no cold new\-business hunting

Strong focus on retention, adoption and account growth

Opportunity to join a growing SaaS business and have genuine ownership of your accounts

If you’re an Account Manager or Customer Success professional looking for a more commercially focused role where you can build meaningful customer relationships and directly influence account growth, we’d love to hear from you.

Job Information

Job ID

70067

Published Date

03\-09\-2026

Contact Name

Max Green

Phone Number

0203 800 1118

Contact email

max@rmgdigital.io

This listing is from Indeed. View original listing ↗