Account Manager

Job Title: Account Manager • Location: Bar Hill

• Salary: 27-28K per annum


• Hours: 0800-1645 Mon-Thurs 0800-1230 Friday

An exciting opportunity for a motivated and enthusiastic individual to join a fast-paced environment, supporting customer service operations. The role involves managing customer relationships and overseeing the full order process from initial enquiry through to delivery.

Key Responsibilities • Build and maintain strong relationships with customers via email and internal systems

• Manage end-to-end order processing, including amendments, rescheduling, returns, and repairs


• Respond to customer enquiries and provide timely updates on order status


• Liaise with internal departments such as Production and Purchasing to ensure on-time delivery


• Monitor and update order schedules, escalating any issues where necessary


• Maintain accurate records across systems (pricing, quotations, customer data, BOMs, and drawings)


• Prepare and update customer quotations and support RFQs


• Raise credit and debit notes where required


• Review and manage the customer order book, ensuring all changes are communicated effectively


• Support stock takes, audits, and sales forecasting activities


• Attend production meetings and contribute to operational planning


• Identify potential issues and propose solutions to improve customer satisfaction and efficiency

Skills & Experience • Previous experience in a customer service or sales support role

• Strong organisational skills with excellent attention to detail


• Confident communicator with the ability to build relationships


• Proactive, self-motivated, and solution-focused


• Strong IT skills, particularly Microsoft Excel


• Ability to work independently and as part of a team in a fast-paced environment


• Experience with ERP/CRM systems (e.g. SAP) desirable


• Understanding of technical drawings and manufacturing processes desirable

Benefits • 25 days annual leave plus bank holidays (increasing with service)

• Early finish on Fridays


• Private healthcare and dental cover


• Life assurance and income protection


• Employee assistance programme


• Bonus and salary progression schemes


• Employee discount platform


• Enhanced family leave


• Company events

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