Account Manager (Reactive Maintenance)

Nirvana Maintenance is part of the Nirvana Group, a national reactive maintenance business delivering services across the United Kingdom and Northern Ireland.

Our group includes the following businesses:

Nirvana Maintenance
Aquilo Facilities
Urban Maintenance

Together we deliver reactive and planned maintenance across multiple sectors including residential property, property management, build to rent, and facilities management.

We operate nationally and combine in house engineers, specialist subcontractors, and advanced technology systems to deliver fast, reliable maintenance services.

Our approach is simple. We move quickly, empower people to make decisions, and use technology and automation to remove unnecessary administration.

Role Overview

As an Account Manager you will take ownership of chargeable reactive maintenance works and planned preventative maintenance jobs from the first client conversation through to completion and invoicing. You will manage the full lifecycle of each job including client communication, quoting, scheduling engineers or subcontractors, supporting delivery, and ensuring the job is closed and invoiced correctly.

The role suits someone who enjoys solving problems, making decisions quickly, and taking responsibility for outcomes.

Key Responsibilities

• Client and Job Ownership


• Act as the main point of contact for assigned clients.


• Manage jobs from initial enquiry through to completion and invoicing.


• Communicate with customers professionally and keep them informed throughout the process.


• Handle issues or escalations calmly and commercially with support from the wider team where required.


• Commercial Responsibilities


• Quote chargeable works using AI supported pricing tools.


• Book works into the diary using in house engineers and subcontractors.


• Identify and quote remedial or follow on works.


• Achieve and exceed monthly billable revenue targets.


• Ensure all completed jobs are closed and invoiced promptly.


• Maximise profitability across every job you manage.


• Operational Coordination


• Allocate work efficiently across engineers and subcontractors.


• Support engineers with office based coordination and information.


• Ensure jobs are completed within agreed service levels.


• Maintain accurate job records within our systems.

Technology plays a central role in how we operate.

Our systems are designed to support you and reduce administration.

NirvanAi Platform

We use our in house AI platform to assist with:

Generating accurate and consistent quotes
Providing real time problem solving support
Offering guidance without needing to escalate to management

This allows Account Managers to make faster and more confident decisions.

BigChange CRM \- BigChange is our central job management system used for:

Scheduling engineers
Managing diaries and job planning
Tracking job progress in real time
Sending automated job reports directly to customers

This removes a significant amount of manual reporting and administration.

Purchase Orders and WhatsApp AI

Engineers can raise purchase orders directly through our WhatsApp AI system which integrates with BigChange.

This reduces delays and eliminates unnecessary back and forth between engineers and the office.

On\-Call Requirement:
This role includes participation in a mandatory on\-call rota.

Nirvana Learning

We operate our own learning platform which contains a full library of training videos.

Training is available on demand and can be revisited at any time.

Development is continuous and not limited to the onboarding period.

What We Are Looking For Essential

Commercially minded with a focus on revenue generation

Confident speaking with customers

Able to make decisions quickly in a fast paced environment

Experience within reactive maintenance, facilities management, or a similar industry

Comfortable using technology and automated systems

Highly organised and accountable

Resilient under pressure

Desirable

Experience scheduling engineers or subcontractors

Experience quoting maintenance works

Experience closing jobs and invoicing

Why Join Nirvana Group

Technology and automation that remove unnecessary administration

Clear progression opportunities within a growing group of companies

If you enjoy solving problems, working at pace, and taking ownership of results, we would like to hear from you.

Job Types:

Full\-time, Permanent

Benefits:

• Casual dress


• Company pension


• Employee discount

• Reactive Maintenance: 3 years (required)


• Working with Engineers From Office: 1 year (required)


• Client relationship: 1 year (required)

Hybrid – 3 days per week in the office and 2 days per week working from home.

Job Type: Full\-time

Pay: £37,500\.00 per year

Benefits:

• Company pension

• Sevenoaks TN13 1NY: reliably commute or plan to relocate before starting work (required)

• Are you able to take part in a mandatory out\-of\-hours on\-call rota?

• Facilities maintenance: 3 years (required)


• Working with Engineers from Office: 1 year (required)


• Client Relationships: 1 year (required)

• United Kingdom (required)

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