Account Manager (Managed Services)
Arcus FM
Cirencester
Full-time
18 jobs in Cirencester — and more nearby.
Upload your CV and see which ones actually match you.
We’re looking for an experienced Account Manager to take full ownership of a Hard FM contract portfolio, leading operational delivery, client relationships and commercial performance.
You’ll be accountable for ensuring services are delivered safely, compliantly and to a consistently high standard, meeting contractual SLAs, KPIs and commercial targets, while building strong, long\-term relationships with both clients and internal teams.
This is a senior, visible role requiring confident leadership, sound commercial judgement and a proactive approach to continuous improvement.
Based in our Cirencester office
- End\-to\-end accountability for Hard FM service delivery across a multi\-site portfolio, through the leadership of Managers, Technical Supervisors and Engineers.
- Leading regular operational and performance reviews to ensure service excellence, compliance and value for money.
- Developing trusted, long\-term relationships with client stakeholders, focusing on what matters most to them.
- Driving a culture of continuous improvement, identifying and implementing smarter, more effective ways of working.
- Leading, coaching and developing high\-performing operational teams.
- Managing, forecasting and controlling budgets, ensuring strong commercial performance.
- Ensuring all statutory and contractual compliance obligations are met at all times.
- Supporting the Operations Director in shaping and delivering operational strategy aligned to the wider business plan.
- Identifying and developing revenue growth opportunities with clients.
- Contributing at senior management level to support the long\-term strategic success of the organisation.
- Strong background delivering Hard FM services within a multi\-site commercial environment.
- Experience managing senior clients and stakeholders.
- Demonstrable leadership of field\-based and operational management teams.
- Strong understanding of KPIs, performance management, financial control and compliance.
- Experience leading teams through change and business growth.
- Appropriate trade or engineering qualification.
- Health \& Safety qualification.
- Experience using continuous improvement methodologies (e.g. Lean / Six Sigma).
Skills \& behaviours
- Confident, credible leader with strong people management skills.
- Commercially astute with the ability to balance service, risk and cost.
- Excellent communicator, comfortable presenting to senior stakeholders.
- Resilient and effective in a fast\-paced, change\-driven environment.
- Strategic thinker with the ability to turn plans into practical delivery.
- Committed to creating an engaging, high\-performing team culture.
Why join us?
- A senior role with real autonomy and influence.
- Opportunity to shape service delivery and contribute to wider operational strategy.
- Work with high\-profile clients and complex, varied contracts.
- Be part of an organisation that values leadership, accountability and continuous improvement.
- Car Allowance: £5,549
- Salary Sacrifice Electronic Vehicle Scheme
- Up to 10% bonus, subject to achievement of targets
- Private Medical (Individual)
- 25 days annual leave \+ Bank Holidays
- Group personal pension scheme of matched contributions between 5% and 6%
- Health Cash Plan \& Life assurance
- Discounts, vouchers, and financial aid programs
- Funded Training Sponsorship Scheme
- Cycle to Work Scheme
Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button.
This listing is from indeed. View original listing ↗