Account Manager

Account Manager – Join Our Award\-Winning Team!

We are a leading, multi\-award\-winning telecommunications company, dedicated to delivering exceptional customer service and providing businesses with top\-tier products, including business Mobiles, Landlines, and Broadband. With a strong reputation in the industry and a loyal client base, we’re proud of our continued growth and success.

At Ice Comms, you’ll be part of a vibrant, fast\-paced office environment, supported by ongoing training to help you thrive and become a confident, successful agent. If you’re driven and eager to develop your career in the telecoms sector, we want you on our team!

What We Offer:

• A competitive basic salary, as part of the national Living Wage Foundation


• A realistic commission structure that rewards your hard work


• Monday to Friday, 8:45am – 5:00pm work hours


• Continuous training and development to support your career progression


• Exciting incentives, including weekly early finish targets, holidays, cash prizes, and more


• Company pension plan


• Employee referral program


• Staff perks and benefits


• Internal promotion opportunities every 12 months—grow with us as we expand!

Your Key Responsibilities:

• Maintain and nurture relationships with existing customers, ensuring their accounts are well\-managed and supported


• Provide tailored solutions to meet client telecommunication needs


• Advise clients on cost\-saving opportunities for Landline and Broadband services


• Recommend upgrade solutions for mobile services


• Build and maintain strong rapport with both new and existing clients

Why Join Us? We are an award\-winning team with a history of success:

• DWS Awards 2020 – Winners


• Best Companies 2021:


• Top 100 Best Companies to Work for in the Northwest – 45th place


• Top 100 Best Mid\-Sized Companies to Work for in the UK – 43rd place


• Top 10 Best Telecoms Companies to Work for in the UK – 5th place

About You: We’re looking for a motivated, results\-driven individual who thrives in a team environment. You’ll have previous experience in a similar role and be determined to achieve success. If you’re money\-motivated and enjoy building lasting client relationships, we’d love to hear from you!

Job Types: Full\-time, Permanent

Pay: £26,000\.00\-£28,000\.00 per year

Benefits:

• Casual dress


• Company events


• Company pension

Ability to commute/relocate:

• Crewe, Cheshire: reliably commute or plan to relocate before starting work (required)

Experience:

• Account management: 1 year (preferred)


• Telecommunication: 1 year (preferred)


• B2B sales: 1 year (preferred)


• Customer relationship management: 1 year (preferred)

Work Location: In person

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