Account Manager (Hospitality Specialist)

Please note: This is a full\-time, permanent, remote position based in the UK.

About Optimand:

Optimand is a fast\-growing SaaS company revolutionizing hospitality analytics. Trusted by leading hotel groups worldwide, Optimand provides real\-time demand intelligence, website analytics, competitor rate insights, and conversion tools to help hoteliers boost direct bookings and revenue.

We are a small, agile, and highly experienced team with over 15 years of combined expertise in sales, account management, and the hotel industry. We are passionate about technology and dedicated to helping hoteliers succeed.

The Role:

We are looking for a strategic and client\-focused Account Manager to become a trusted advisor for our portfolio of hotel partners. Your mission is to ensure our clients not only benefit from our platform but also achieve tangible success and a high return on their investment.

You will be a key point of contact for a portfolio of 70–80 accounts. This role goes beyond standard customer service; you will act as a strategic consultant, analysing data, identifying growth opportunities, and proactively guiding clients to success. Your performance will be measured by client retention, satisfaction, and the growth of your accounts. This is a critical role for our company’s stability and growth, designed for an individual who excels at building lasting partnerships and is passionate about seeing clients thrive.

Your Responsibilities Will Include:

Client Relationship \& Retention:

• Own the entire post\-sales client lifecycle for a portfolio of 70–80 accounts, acting as their primary point of contact.


• Build strong, long\-lasting relationships with key stakeholders, including Revenue and Marketing Managers.


• Conduct regular proactive check\-ins (at least monthly) and strategic Quarterly Business Reviews (QBRs) to demonstrate value, analyse performance, and align to future goals.


• Take direct ownership of client retention, proactively identifying at\-risk accounts and implementing strategies to ensure their long\-term success.

• Analyse client data supported by Optimand insight, to provide strategic recommendations that drive direct bookings and revenue.


• Identify and pursue upselling and cross\-selling opportunities that align with the client's needs and business objectives.


• Manage the successful onboarding of new clients, ensuring a smooth transition from the sales process and setting them up for immediate value.

• Provide expert\-level customer service, addressing client inquiries and challenges in a timely and effective manner.


• Act as the “voice of the customer” internally, gathering valuable feedback to share with our Product and Technical teams to drive platform improvements.


• Collaborate closely with the technical team to manage and resolve complex issues, ensuring clear communication and timely resolution for the client.


• Meticulously maintain client records, interactions, and account health status in our CRM (HubSpot).

• You have 3–4 years of direct, hands\-on experience in a strategic or operational role. This could be within a hotel (e.g., Revenue Manager, Reservations Manager, Hotel Sales) or at a company that operates closely with hotels. Your experience has given you a deep understanding of the industry's challenges, allowing you to speak our clients’ language with credibility.


• You are a natural relationship builder. You are confident, not afraid to connect with clients, and have a proven ability to build lasting professional relationships.


• You are analytical and data\-driven. You are comfortable digging into data, identifying trends, and translating them into compelling stories and strategies for your clients.


• You are a proactive problem\-solver. You don't wait for clients to come to you with problems; you anticipate their needs and guide them toward their goals.


• You are an exceptional communicator. You have fluent spoken and written English and can articulate complex ideas clearly and persuasively.


• You are organized and autonomous. You thrive in a remote environment and can manage your time and priorities effectively without micromanagement. Experience with HubSpot is a strong plus.

• A Competitive Salary Package: A base salary between £30,000 — £40,000, based on your experience, plus a performance\-based bonus structure tied to client retention, upselling, and revenue growth.


• Work\-Life Balance: A fully remote role with flexible working hours, plus 28 days of paid holiday per year (including bank holidays).


• Tools for Success: We provide all the necessary equipment (e.g., a new laptop) and access to a world\-class tech stack (HubSpot, LinkedIn Sales Navigator, etc.).


• Professional Growth: Comprehensive training and a clear path for career development within a growing company.


• A Great Team: The chance to be a key player in a small, experienced, and passionate team of industry experts.

To ensure we are the right fit for each other, our process is structured as follows:

• Introductory Call (15 minutes)


• In\-depth Interview (45 minutes)


• Case Study Presentation (30 minutes)


• Final Interview with the CEO (30 minutes)


• Offer Discussion (20 minutes)

*Strictly no recruitment agencies, please.*

Job Type: Full\-time

Pay: £28,000\.00\-£40,000\.00 per year

Benefits:

• Work from home

• How many years of experience do you have in account management, customer success, or a commercial role within the hospitality or travel technology industry?


• Do you have direct experience working with hotels, OTAs, hotel distribution systems, or revenue management platforms?


• Are you fluent in written and spoken English? (This role requires strong written and verbal communication in English.)


• This is a fully remote role. Are you comfortable working independently in a remote environment and managing your own schedule?

This listing is from indeed. View original listing ↗