via Indeed · 9 September 2026 ·11 days ago

Account Manager

Hilary's Blinds
Enfield Full-time
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Location: Enfield (Office\-based)
Hours: Full\-time, Monday to Friday, 9:00am – 5:00pm
*Please note: hours may be subject to change on occasion.*

About the Role

We are looking for a proactive and customer\-focused Account Manager to join our team in Enfield. This is a busy, office\-based role where you will play a key part in delivering an excellent customer experience while managing accounts efficiently and professionally.

Key Responsibilities

  • Daily handling of a busy inbound phone line

  • Managing shared and personal email inboxes

  • Managing and updating assigned service tickets on a daily basis

  • Conducting weekly diarised calls with allocated advisors to progress service tickets

  • Issuing refunds and credits when required

  • Processing customer orders and payments

  • Resolving customer queries through effective problem\-solving

  • Consistently delivering impeccable customer service

Requirements
  • Strong team player with a positive attitude

  • Excellent verbal and written communication skills

  • Previous customer service experience is advantageous but not essential

Systems Used
  • CRM

  • Zendesk

  • SAP

  • CXOne

  • KeyIVR

  • Outlook

*Previous experience with these systems is an advantage, but not essential. Full training will be provided.*

Work Location: In person

This listing is from Indeed. View original listing ↗

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