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via Greenhouse · 14 September 2026 ·5 days ago

Account Director

silverrail

United Kingdom

This listing is from Greenhouse

View original listing ↗

Account Director – ScotRail Partnership 
Who We Are and What We Do 
At SilverRail, we're on a mission to reshape the way the world travels, and we're inviting you to be part of this journey. Rail is becoming the go-to choice for short and medium-haul travel worldwide, and we're here to help make it happen. 
In the face of the ongoing climate crisis, our vision is crystal clear. We are transforming the online customer experience for rail travel, making it easier than ever for customers to find, buy and use rail. Our cutting-edge technology is the backbone of rail and travel agencies worldwide, making it effortless for travellers to choose the eco-friendly option and reduce their carbon footprint. 
We have more than 15 years of trailblazing success behind us, and our teams are spread across the globe, with bases in London, Boston, Brisbane, and Stockholm. We thrive on the philosophy of 'fail-fast-fail-early,' which drives us to find ingenious solutions to complex challenges. 
Join us, and help shape the future of travel! 
The Role 
As Account Director, you'll sit within our Commercial / Partnerships team reporting to our Head of UK Partnerships, and will be working on our partnership with ScotRail - one of our key UK train operating company (TOC) relationships. As such, the role will require regular travel to Glasgow, so you will ideally be based either in Glasgow or within a reasonable travel distance. The role may also require occasional travel to our London head office. 
You'll own the commercial relationship end-to-end, managing stakeholders at all levels to ensure booking and revenue targets are met or exceeded, and that SilverRail is viewed as a valuable, competent and innovative partner. 
You will call on strong commercial instincts and a solid grasp of distribution technology and retailing to understand what drives bookings through ScotRail's channels, working closely with Product, Technology, Customer Operations & Planning to recommend and deliver initiatives that grow partnership value. 
This role will suit someone from a commercial account management or partnership background who is comfortable working with data, product teams, and senior stakeholders. A genuine curiosity about technology, retailing, and customer experience - particularly how AI is reshaping rail retailing - will help you spot the next opportunity for the partnership before others do. 
 Key Responsibilities 
<ul>
<li data-leveltext="•" data-font="Arial" data-listid="4" data-list-defn-props="{"134225954":true,"134225961":true,"335552541":1,"335559685":403,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Partner Development: Own the ScotRail relationship, managing and growing it to hit booking volume targets. </li>
</ul>
<ul>
<li data-leveltext="•" data-font="Arial" data-listid="4" data-list-defn-props="{"134225954":true,"134225961":true,"335552541":1,"335559685":403,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1">Partner Expansion: Identify and deliver growth initiatives across product, technology, and new services to increase bookings and revenue through ScotRail's channels. </li>
</ul>
<ul>
<li data-leveltext="•" data-font="Arial" data-listid="4" data-list-defn-props="{"134225954":true,"134225961":true,"335552541":1,"335559685":403,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1">Product & Technology Collaboration: Work with SilverRail's Product and Technology teams to prioritise improvements to the ScotRail booking experience, turning commercial needs into clear requirements they can act on. </li>
</ul>
<ul>
<li data-leveltext="•" data-font="Arial" data-listid="4" data-list-defn-props="{"134225954":true,"134225961":true,"335552541":1,"335559685":403,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1">Customer Acquisition & Retention: Partner with Customer Operations & Planning on campaigns that drive new bookings, and champion initiatives that build loyalty and repeat bookings. </li>
</ul>
<ul>
<li data-leveltext="•" data-font="Arial" data-listid="4" data-list-defn-props="{"134225954":true,"134225961":true,"335552541":1,"335559685":403,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1">Performance & Reporting: Own KPI reporting for the partnership, including regular business reviews with ScotRail, with a focus on conversion and loyalty/retention metrics. Work with SilverRail's finance team to ensure invoicing reflects contract terms accurately. </li>
</ul>
<ul>
<li data-leveltext="•" data-font="Arial" data-listid="4" data-list-defn-props="{"134225954":true,"134225961":true,"335552541":1,"335559685":403,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1">Contract & Compliance Governance: Work with SilverRail's legal team on contract addendums and the resolution of contractual issues. </li>
</ul>
 
Skills & Experience 
<ul>
<li data-leveltext="•" data-font="Arial" data-listid="4" data-list-defn-props="{"134225954":true,"134225961":true,"335552541":1,"335559685":403,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1">Cross-functional influence: Ability to align Product, Technology, and Customer Operations & Planning around shared goals without formal authority over those teams. </li>
</ul>
<ul>
<li data-leveltext="•" data-font="Arial" data-listid="4" data-list-defn-props="{"134225954":true,"134225961":true,"335552541":1,"335559685":403,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1">Mastery of detail and data: Strong analytical skills and comfort with ecommerce/digital retail metrics, especially conversion and loyalty, to manage multiple commercial, technical, and operational threads at once without losing sight of the bigger strategic and financial picture. </li>
</ul>
<ul>
<li data-leveltext="•" data-font="Arial" data-listid="4" data-list-defn-props="{"134225954":true,"134225961":true,"335552541":1,"335559685":403,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1">Excellent, translatable communication: Able to explain technical concepts simply to non-technical stakeholders, and equally comfortable in detailed conversations with engineers. </li>
</ul>
<ul>
<li data-leveltext="•" data-font="Arial" data-listid="4" data-list-defn-props="{"134225954":true,"134225961":true,"335552541":1,"335559685":403,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1">Collaborative sales and negotiation skills: A track record of building long-term, mutually beneficial partnerships rather than one-off wins, with confidence negot

This listing is from Greenhouse. View original listing ↗

Account Director

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