ABC Outpatients Receptionist and Admin Assistant

Contact information

For further information about this role, please contact Ellen Devonport (Team Leader) via:

• Email: ellen.devonport@nhs.net


• Telephone 07935 009697

About the role

Please note that this role is not on the Home Office list of occupations eligible for sponsorship under the Skilled Worker route.

Previous applicants need not apply.

Do you have a friendly and engaging personality?

We are recruiting receptionist and admin assistants to join our Reception Desk Team. It's a busy and enjoyable role where you will work with a team of supportive staff members who provide admin support for the reception desks across the Trust. This includes Pinderfields, Pontefract and Dewsbury Hospitals, CDC in Wakefield and the Surgical Hub in Dewsbury.

You will be required to use multiple IT systems and will also need to have a professional appearance. This role is very rewarding and a great opportunity to contribute to the wonderful work carried out by the Trust.

Please note, the working pattern for this post is 5 over 7 days including evenings and weekends.

• We offer both full\-time and part\-time roles, full\-time hours will be 37\.5 hours per week.


• The role does presently include Saturday working


• If shortlisted please be advised that interviews will be held at one of the hospital sites and will be face\-to\-face


• You will also be expected to undertake an IT/admin test as part of the interview.

Main duties

As a receptionist and admin assistant you will be expected to meet and greet patients for their appointments, attend the patients on the systems and outcome the appointment accordingly as instructed by the clinician, plus a variety of other roles detailed within the job description.

You will also have to book follow up appointments for the patients and escalate any capacity issues where you are unable to book the appointment. Liaising with all levels of staff across the Trust will be a daily task so you must have good customer service skills and communication skills.

The role is highly rewarding and plays an integral part in the Trust, ensuring that patients and all visitors are treated to the highest standards and cared for in line with our Trust values and behaviours at all times.

We use many IT systems within the Trust and you will undergo extensive training to be able to use these. Therefore, you will be required to be IT literate.

Please refer to the attached job description and person specification for further details.

Key requirements

Qualifications:

• Sound educational background 5 GCSE’s Grade C or above or equivalent knowledge


• Good written and verbal English


• NVQ 2 Customer Care, equivalent experience or other relevant qualification

• Experience of working with a variety of Computer software programmes


• Working in a demanding environment


• Experience of face to face customer service


• Have the ability to follow written information

• Knowledge of GDPR and awareness of confidentiality


• Awareness of own limitations


• Demonstrate knowledge of dealing with sensitive and potentially conflicting situations

Be part of MY team

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients’ homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.

We support work\-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ\+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.

If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

*Application guidance:*

We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. It’s important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.

Our benefits

• Access to the NHS pension plan


• Generous holiday allowance of 27 days plus bank holidays, increasing with 5 and 10 years of service


• Exceptional employee health and wellbeing services


• Extensive benefits and support, including:


• Onsite nurseries and childcare salary sacrifice scheme


• Cycle to work scheme


• Home electronics scheme


• Car lease salary sacrifice scheme


• Working carers support and advice, carers network and carers passport


• Flexible working options and family and carer\-friendly policies


• Established staff networks, including LGBTQ\+ and Race Equality


• Career progression, training and support

You can find out more about skilled worker and health and care visas on our careers site.

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