3rd Level Technical Support Specialist

Job Description:

In this role, you will be part of the DTX Studio support organization, focusing on resolving complex software and database\-related issues within the DTX Studio ecosystem. You will handle escalated cases requiring deep technical analysis and collaborate closely with R\&D, development teams, and global support teams.

Key responsibilities include:

• Handle escalated Level 3 technical issues related to DTX Studio Core, software, and database environments


• Perform structured root\-cause analysis for complex and recurring issues


• Define, test, and implement technical solutions and workarounds


• Act as a bridge between Support and R\&D, ensuring clear technical communication and feedback loops


• Use tools such as Jira and CRM systems for case tracking, prioritization, and documentation


• Contribute to the knowledge base and internal documentation to improve support processes and reduce recurring issues


• Support continuous improvement of product quality by identifying trends and contributing to long\-term solutions


• Work in a global support environment with cross\-functional collaboration

Minimum Requirements (Must\-have Qualifications)
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• Bachelor’s degree in Computer Science, ICT, or a related technical field, or equivalent experience


• 3\+ years of experience in technical support, software support, or system/application engineering


• 2\+ years of experience in troubleshooting complex software or database environments


• Hands\-on experience with relational databases (analysis, querying, troubleshooting)


• Strong analytical and problem\-solving skills with a structured approach to debugging


• Experience working with ticketing or issue tracking tools (e.g., Jira, CRM systems)


• Ability to work independently on complex issues while collaborating with cross\-functional teams


• Fluent in English (written and spoken)

• Experience in medical software, dental software, or regulated environments


• Knowledge of cloud platforms (e.g., Azure)


• Familiarity with software architecture or development processes


• Experience working directly with R\&D or development teams


• Understanding of DICOM, imaging workflows, or healthcare IT systems


• Additional language skills

Operating Company:

DEXIS

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee\-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully\-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

Location: Mechelen,Antwerpen,BE

Date Posted: June 22, 2026

Req Number: R5026612

About Envista
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Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its partners deliver the best possible patient care through industry\-leading products, solutions, and technology. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists’ clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile.

Our Benefits
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Our employee rewards include a competitive benefits package that is a key part of what makes Envista a great place to work.

Benefit programs may vary by jurisdiction, and, in some cases, operating companies. Variations by jurisdiction enable us to take advantage of tax breaks on your behalf, emphasize benefits that you value, compete with local employers, and comply with relevant regulations.

You may be eligible for:

Health Insurance

We provide the resources our employees and their families need to maintain a healthy and happy lifestyle. In the US, this includes comprehensive company\-sponsored health, dental, and vision insurance.

Retirement Benefits

It’s never too early to start preparing for retirement. We offer tax\-qualified contributions to help you save and invest during your career with Envista.

Life and Disability Insurance

Income protection helps protect a family against unexpected life events. Depending on jurisdiction, Envista may provide company paid insurance for employees and/or opportunities to purchase such coverage at group rates.

Paid and/or Unpaid Time Off

We believe time off is important for employees, their families, and co\-workers. We encourage our team to pursue a balanced approach to work, which enables employees to come back energized and engaged. Depending on jurisdiction, we also offer parental, bereavement, sick, vacation, and holidays to take care of you and your loved ones.

Partnerships and Group Discounts

Where possible, we partner with reputable vendors in order to offer high\-quality third party services and discounts to our employees. These may include:

• Home/auto insurance


• Banking and financial services


• Financial and physical wellness offerings


• Employee discounts or reimbursement for select company product offerings

Employee Assistance Program (EAP)

The employee assistance program, where available, provides you and your insured dependents with access to confidential counseling and information services (covering health and wellbeing, financial security, life events, career / workplace assistance matters, legal assistance, and more).

Business Travel Medical Insurance

Envista employees have access to a business travel accident insurance plan in the event you experience any business travel inconveniences, security issues, or medical emergencies while traveling on company business anywhere in the world.

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