via Indeed · 2 October 2026 ·4 days ago

2nd Line Support Technician

Leighton Buzzard Full-time
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About us
Cloud \& More is an IT managed service provider supporting over 200 clients across the Home Counties, London and Bristol. Our motto is "We make IT personal": we put people before technology, and our clients stay with us because of the service our team delivers.

The role
We're looking for an experienced, proactive 2nd Line Technician to join our Service Desk in Pitstone. It's a hands\-on, varied role. You'll pick up complex issues escalated from 1st line, act as a go\-to escalation point for the team, help develop our junior engineers, and get out to client sites for rollouts and hardware work. If you enjoy solving the tricky tickets and like dealing with people as much as tech, you'll fit right in.

What you'll be doing

  • Owning and resolving 2nd line tickets across a wide range of client environments

  • Troubleshooting Microsoft 365, Windows Server and desktop, and network issues

  • Acting as a senior escalation point and mentoring 1st line analysts

  • Working with the Helpdesk Manager to prioritise workload and meet SLAs

  • Spotting recurring issues and driving long\-term fixes

  • Visiting client sites for laptop and desktop rollouts, printer installs and fixes, and general hardware setup

  • Keeping ticket notes, time logging and technical documentation clear and up to date

  • Contributing ideas to improve how we support our clients

What we're looking for
  • Proven 2nd line support experience, ideally within an MSP

  • Strong troubleshooting skills across:

  • Microsoft 365 (Exchange, Teams, SharePoint)

  • Windows Server and Desktop

  • Active Directory and Group Policy

  • Networking (DNS, DHCP, VPNs)

  • Experience handling escalations and managing a busy workload

  • Excellent communication skills, and you're comfortable dealing with clients face to face

Nice to have
  • Experience with RMM/PSA tools

  • Exposure to Azure or other cloud platforms

  • Knowledge of security best practice (Cyber Essentials / ISO 27001\)

  • Full UK driving licence

Why join us
  • A warm, friendly team that genuinely supports each other

  • Support from day one and throughout your career

  • Clear communication and expectations, so you'll know where you stand

  • Variety, with a wide mix of clients, environments and challenges

  • Team celebrations and a positive culture

Pay: £27,000\.00\-£37,000\.00 per year

Benefits:

  • Company pension

  • Cycle to work scheme

  • Free parking

  • On\-site parking

  • Sick pay

Work Location: In person

This listing is from Indeed. View original listing ↗

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