via Reed · 18 August 2026 ·32 days ago

2nd Line Support

Positive Employment
Lewisham Contract GBP 54,600 – 56,550
This listing is from Reed
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Our client is a large local government organisation and looking for an experienced 2nd Line Support to join their team. This is initially a 3 month contract who may be extended for the right applicant

You will

  • Working on a rota basis perform the following duties:

  • Monitor incoming queues on the IT service desk system perform initial triage of all calls and assign to correct team

  • Take ownership of and resolve calls in line with service level agreement(s). • Identify problems, log problem records and communicate appropriately.

  • Log changes, providing adequate information and ensuring change records are kept up to date.

  • Provide on-site support across all sites supported by Shared Technology Services. • Build and/or delivery of end user equipment, collection of equipment for repair or disposal, office moves.

  • Work on complex technical projects implementing changes to Shared Technology Services infrastructure.

  • Be part of virtual teams working on specific assignments.

  • Provide cover for colleagues in other teams as and when required.

  • Provide cover and/or work on projects outside normal working hours (08:00 to 18:00) and on occasion at weekends

THIS ROLE IS INSIDE SCOPE OF IR35

ROLE IS FULLY ON SITE

This listing is from Reed. View original listing ↗

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