2nd Line Service Desk Engineer

2nd Line Service Desk Engineer

Welcome to my ad for a new 2nd Line Service Desk Engineer role. Rather than bury everyone in bullet points, for this role I'm going to be super direct and straightforward about what the role has to offer and what I'm after...

First of all, the role is for an award\-winning, mid\-sized IT Managed Service Provider. They're growing and have tons of ambition, which gives this role genuine progression potential. It has a path into upper tiers of support/technical consulting or team leadership, backed by investment in accredited training and a focus on professional and personal development.

We are looking for someone who already has experience working in an IT MSP. I do really mean that, and this ad has qualifying questions set accordingly. Sorry, if you don't have MSP experience, I'm not going to shortlist you for this particular role.

2nd Line Service Desk Engineer \- duties

As is typical in a mid\-sized MSP, your day\-to\-day will be very varied. This does mean being prepared to take the odd 1st Line call, but more importantly means being first point of contact for more acute, priority 1 incidents and escalations. The team gets entrusted with some pretty challenging stuff that in other companies might be passed over to Tier 3, so you'll get to stretch yourself.

You'll be dealing with a large number of external customers and they come in all shapes and sizes, from a wide variety of industries. This means you'll have to get to grips with lots of different tech, cloud and on\-prem, from various vendors.

Most of the work you'll be doing will be via the Service Desk, but you will get to visit client sites on occasion.

The hours are pretty normal \- the desk is open from 8am to 6pm so you'll work either 8\-4:30 or 9:30\-6\. There are opportunities for a bit of overtime/weekend work but usually with plenty of notice.

The working pattern is hybrid \- 3 days office, 2 days remote.

2nd Line Service Desk Engineer \- requirements

Apart from the need to have experience working for an IT MSP, which (again) is non\-negotiable I'm afraid, we're looking for : \-

Strong and broad Microsoft product skills: Windows Server, M365, Azure, Intune, AD, Exchange, Sharepoint \- as many of those as possible, accompanied ideally by some accreditations.

Decent networking skills and a good, broad understanding of areas such as Cyber Security, virtualisation, back\-up/DR etc.

Crucially, an excellent problem\-solving mindset, with the ability to find stuff out or work out who to ask when confronted with something you don't know the answer to.

We are very happy to consider people who feel they've served their time in 1st Line support, have been pushing for 2nd Line duties and are ready to make that switch.

Job Types: Full\-time, Permanent

Pay: Up to £38,000\.00 per year

Benefits:

• Company pension


• Private medical insurance

• Have you previously worked for an IT Managed Service Provider?

This listing is from indeed. View original listing ↗