1st line IT Support Engineer

Ref.\-Nr.: UK00941

Schedule type: Full Time

Contract Type: Permanent Full\-Time

WHAT WE ARE LOOKING FOR
Position Background

A vacancy has arisen for a 1st Line IT Support Engineer to join the growing Rheinmetall Defence UK (RDUK) team based at our Bristol location. The business is seeking an energetic, self\-motivated individual willing to assume a wide range of responsibilities within a dynamic and evolving environment.

Reporting directly to the IT Support Manager, you will provide vital technical support for the ongoing and expanding day\-to\-day IT needs of the business. This strategic role provides the 1st line technical skills required to support this transition and drive the long\-term growth of our Information Management \& Technology (IM\&T) division.

The primary location for this role is our Bristol head office, with occasional UK travel required to support our other group sites.

Position Responsibilities:

• Initial Point Of Contact: Act as the initial contact for local IT issues, providing initial troubleshooting and low level fixes, and supporting escalations as required.


• Bristol Site Support: Help manage and maintain the primary IT infrastructure, server rooms, and localized hardware \& software assets at the Bristol office


• Cross\-Site Mobility: Travel occasionally to secondary Rheinmetall Defence UK facilities to support deployments, upgrades, and local infrastructure projects.


• Continuous Improvement: Identify operational bottlenecks and proactively implement modern IT solutions to support a rapidly expanding user base.

• Technical Expertise: Strong background operating in 1st line systems administration, or infrastructure support role.


• Core Technology Stack: Knowledge of Microsoft 365 environments, Windows, Active Directory, Group Policy, Cloud systems and Intune.


• Vetting \& Security: Must hold, or be fully eligible to obtain, UK Security Check (SC) clearance to handle sensitive defence sector data.


• ITIL experience with Service now or similar ITSM paltform


• Personal Attributes: High energy, strong self\-motivation, and a flexible mindset to handle diverse responsibilities in an evolving environment.


• Licensing: Full UK driving licence to facilitate required business travel between corporate sites.

Help develop and maintain core IT processes and policies which comply with all internal guidelines and security requirements.

Ensure adherence to policies, processes, procedures and best practice throughout the delivery of IT services. Including educating users to comply with these and cyber security rules.

Experience managing and supporting:\-

• Applications, Entra / Azure / Microsoft Intune, Power Platform, Automation / Optimisation,


• Security stack, SharePoint, 365 Environments, Teams, Exchange Online, AI Integration


• Service Now.

• Strong IT Background including demonstratable experience and knowledge within an IT department or MSP. Ideally with corporate IT experience.


• Excellent relationship management skills with the ability to engage, negotiate and manage key stakeholders and suppliers.

• An opportunity to join the company at a really exciting time of growth and an opportunity to develop this key role in support of that growth.


• A competitive salary, that also includes an annual incentive based on performance in the role


• 25 days holiday and the option to buy a further 5 days


• Matched contribution pension scheme


• Private Medical cover


• Salary sacrifice benefits such as cycle to work and EV scheme


• Flexible working hours and location split between home and office

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