1st Line IT Support Engineer

Job Overview
The purpose behind this role is to be the onsite IT end user support, compute, network support, administration, and 2nd Line Support substitute as and when required. This is a “hands\-on”, technical support role as well as a contributor to the deployment of new IT technology, applications and functionality that will enhance the FMPG business within the approved 2023 IT strategy.

Responsibilities \& Accountabilities

The first point of contact for IT service and support, responsible for the delivery and availability of IT to Ferguson Marine’s staff using deployed Incident and Request Management application.

Be responsible for maintaining an ongoing understanding of the organisational / user requirements related to the support and evolution of IT strategy, ensuring that these align with the agreed technology roadmap

Support deployed IT technology, products and services associated with Ferguson Marine, working closely with business stakeholders and external partners to support the continued evolution and effective operation of IT service.

Support the delivery and achievement of the measure IT goals and report ITIL based process such as Release, Change, Configuration, Incident and Problem Management, ensuring that this is completed in accordance with Ferguson Marine business policy and governance

Develop Ferguson Marine’s IT Knowledge Base articles within Ferguson Marine’s ITSM tool.

Required Knowledge, Qualifications \& Experience

Person Specification

Educational / Occupational (Essential)

Accreditation in related computer science

OR

Technical infrastructure discipline.

Personal Qualities :

Proven ability to be willing to learn

Be able to communicate and build a working relationships with peers and colleagues

Experience of SME IT security, networking, applications, and service management principles \& practices

Demonstrates effective decision making and prioritisation

Ability to work with or without supervision

Is flexible, consider new ways of working and adapt to change

Demonstrable ability to develop understanding of new technologies

Willing to develop soft\-skills, and gain the ability to motivate and positively influence all levels of management

Capable or willing to develop effective communication skills with both Technical and non\-technical audiences

Technology Awareness:

Microsoft

Office 365

Active Directory

Unified Communications

Azure

PowerShell

Networking

Cisco / Meraki

Firewall

Cyber Security

Pay: £26,000\.00\-£28,000\.00 per year

Work Location: In person

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