090.EI.26E – Senior IT Project Manager – CRM Technical Delivery

Grade: Level E

Department: Technology Transformation Delivery

Reporting to: Department Manager, Technology Transformation Delivery

Location: East Point, Dublin

Job Reference: 090\.EI.26

Salary: €83,113

Contract type: Permanent

Closing date: Tuesday, 13th October 2026

Applicants must have employment eligibility to work in Ireland and to be available to work in the

Enterprise Ireland location specified for the role.

Background

Enterprise Ireland is the Irish government’s trade and innovation agency, supporting innovative Irish

businesses to grow globally. We help ambitious, export\-focused companies scale, create jobs and expand

internationally. Our clients employ over 230,000 people across all regions of Ireland, making a significant

contribution to the Irish economy.

Our strategy, *Delivering for Ireland, Leading Globally (2025–2029\)*, aims to ‘Accelerate Sustainable Irish

Business’ by supporting exporting companies to drive economic growth and employment nationwide, with

the long\-term goal of making them the primary engine of the Irish economy. It focuses on four objectives:

Start, Compete, Scale and Connect

Enterprise Ireland delivers tailored support through start\-up, scaling, innovation and leadership

programmes, alongside funding and investment schemes. This is backed by approximately 850 staff across

a network of offices in Ireland and 40 international locations, helping Irish businesses succeed globally.

Local Enterprise Offices working with Enterprise Ireland

The 31 Local Enterprise Offices (LEOs) play a key role in supporting entrepreneurship and the growth of

small and micro enterprises across Ireland. Working in partnership with Enterprise Ireland and the Local

Authorities, LEOs provide advice, training, mentoring and financial supports to businesses, helping them

start, grow, innovate and improve competitiveness.

As part of its strategic partnership with the LEO network, Enterprise Ireland is leading the delivery of a new

Client Relationship Management Solution (CRMS) that will modernise how LEOs manage client

engagement, grants and service delivery, while improving data quality, operational efficiency and the overall

client experience.

LEO Client Engagement \& Support (LCES) Programme

The LEO Client Engagement \& Support (LCES) Programme is a strategic initiative to implement a modern

Client Relationship Management Solution (CRMS) across the 31 Local Enterprise Offices. Built on an

enterprise\-class Saas based CRM, the solution will support end\-to\-end digital service delivery, streamline

business processes and provide enhanced integration with Enterprise Ireland systems.

Significant progress has been made, including the establishment of a robust governance framework, sign\-

off of the Business Requirements Document (BRD), and definition of key technical foundations, including

requirements traceability, data migration and testing strategies. A technology delivery partner is being

selected to deliver the solution through design, build, data migration, testing, user acceptance testing, go\-

live and post\-implementation support. The programme is now entering its next phase, focused on mobilising

delivery teams, conducting design workshops, validating user acceptance criteria, and progressing through

build and phased deployment.

Role Purpose

The Technology Transformation Delivery Department manages Enterprise Ireland’s delivery of strategic

technology programmes, working across business, IT, cyber and external delivery partners to implement

secure, integrated and user\-focused digital services that support Enterprise Ireland’s operational and

strategic needs.

The Senior IT Project Manager will act as Enterprise Ireland’s client\-side technical delivery and assurance

lead for the planning, implementation, deployment, support, maintenance and change management of the

SaaS\-based CRM platform underpinning the LCES Programme. The platform will include an online client

portal, CRM, grant management, reporting and analytics, workflow automation and integration with related

Enterprise Ireland, Local Authority and other third\-party systems.

The two\-year implementation programme will comprise a connected series of concurrent technical

workstreams designed to deliver the technical objectives of the LCES Programme. The programme will be

delivered through a cross\-functional Enterprise Ireland and LEO programme team working with the

selected technology delivery partner, supporting digitally enabled transformation, addressing key business

pain points, improving the client experience and building best\-in\-class service delivery capability for LEO

client companies. The Senior IT Project Manager will assure that IT deliverables are completed to

specification and will coordinate ongoing change management for the CRMS platform and related reporting

structures required by the LEOs and other stakeholders.

The successful candidate will act as the primary client\-side liaison between the selected technology

delivery partner, other external IT platform service providers and the relevant business teams, working

closely with the programme manager and reporting regularly on IT implementation progress to the

programme management and governance forum. The programme manager will be responsible for the

overall programme plan, budget, resource tracker and RAID log and will be the primary representative of

the programme at relevant governance forums. Following implementation, the Senior IT Project Manager

will assume responsibility for ensuring that the CRMS platform remains available, secure and fit for purpose

for the LEO Network.

Key Deliverables

• Project manage Enterprise Ireland’s client\-side technical delivery and assurance activities for the

CRM platform implementation, working with Enterprise Ireland colleagues, LEO business teams,

external stakeholders, the selected technology delivery partner and other digital partners to support

successful delivery of the LCES programme objectives.

• Act as the primary client\-side liaison between the selected technology delivery partner, other

external IT platform service providers, LEO business teams and relevant internal stakeholders.

• Establish and maintain client\-side requirements traceability throughout the SaaS CRM

implementation, working with business stakeholders and the technology delivery partner to ensure

agreed business requirements, customer journeys and workflows are mapped to functional design

documents, technical configurations, integrations, UAT scripts and final signoffs.

• Review, challenge and assure technology delivery partner outputs against agreed scope,

requirements, timelines, quality expectations and governance commitments, supporting formal

client\-side acceptance of key deliverables.

• Manage implementation\-phase technology risks, ensuring that controls, actions, decisions and

escalations are tracked and progressed to reduce the likelihood and impact of identified risks.

• Lead client\-side assurance of data migration and data quality activities, including data cleansing,

mapping, validation, reconciliation and readiness for cutover, working with business teams, IT

colleagues and the technology delivery partner.

• Oversee and assure the thoroughness and effectiveness of integration testing, user acceptance

testing and release readiness prior to live deployment, working with the technology delivery partner

and relevant stakeholders to support successful outcomes.

• Coordinate client\-side cutover, deployment, go\-live readiness and early\-life support activities,

ensuring that deployment plans, communications, training, defect management, escalation routes,

support arrangements and go/no\-go inputs are understood, tracked and progressed with relevant

stakeholders.

• Work with business teams, LEO stakeholders and the technology delivery partner to assure

delivery of operational, management and strategic reporting requirements for the LEO Network.

• Lead client\-side functional change management for the CRM platform, including changes to

internal and external data interfaces, ensuring that change impacts, dependencies, approvals and

implementation activities are understood and progressed with relevant stakeholders.

• Provide CRM platform\-related support and guidance to the LEO Centre of Excellence, LEO

business teams and other stakeholders during implementation and transition to support and

maintenance operations.

• Support assurance that CRM platform systems, integrations, data processes and operating

procedures remain compliant with relevant legislation, including data protection and GDPR

requirements.

• Contribute to the development and implementation of policies, processes and procedures that align

CRM platform operations with best practice in information security, change management, data

management and service delivery.

• Coordinate with Enterprise Ireland’s Technology Transformation Delivery and BPI, IT \& Cyber

departments to secure internal resourcing for LCES Programme workstreams and tasks when

required.

• Collaborate with IT colleagues across both departments to improve Enterprise Ireland’s knowledge

and expertise regarding LEO CRM requirements and overall digital technology delivery.

• Own Enterprise Ireland’s post\-implementation IT\-related ongoing risk management for the

delivered LEO CRM platform, maintaining the risk register, tracking controls and progressing

agreed mitigation actions with internal teams and external service providers.

• Undertake additional tasks consistent with the role’s responsibilities and the evolving needs of the

LCES Programme and Enterprise Ireland.

*

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