Workshop Administrator - CTS

About The Role

Let’s grow together!

A Platinum Investors in People employer and an award\-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced Workshop Adminsitrator looking for an opportunity to grow in a friendly environment, we’re looking for you!

We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together …

MAIN PURPOSE OF JOB:

Working as part of a team, this post holder undertakes all administrative duties required to ensure the smooth running of the service provided by the vehicle workshop which maintains the vehicle fleets, ensuring all vehicles remain compliant at all times.

What you’ll be doing

To provide customer \& service support for various service contracts.

Accurate and timely entry of jobs on Fleetwave to aligned workshop activities.

To control the bookings and jobs for the CTS fleet of vehicles, ensuring daily, weekly and annual checks and tests are carried out in line with Group policy and legislative requirements. This includes ensuring that MOT, LOLER, TACHO, RFL and Safety Inspections are completed and documented correctly, and loaded to Fleetwave.

Management of the MOT bookings to ensure MOT slots are available for the CTS business, facilitating the types of MOR or cancelling where required.

To obtain prices and order parts required for vehicle repairs and complete all associated administration, in accordance with company procedures (approval limits, etc), ensuring received and workshop informed. Any parts needed to be returned, facilitate and chase credit for item(s).

Actively validate parts requests for warranty and support with the warranty claim through to completion.

To inform internal/external customers in a timely manner of vehicle damage recharges and liaise with the Customer for approval to commence the repair maintaining the appropriate records (where appropriate).

Managing Allocated KPIs and Fleet Team Reporting

To enter and keep updated jobs into the fleet management system, so data is held on a real time basis.

Managing assigned KPI’s and action accordingly.

Participate as a member of the Workshop Service team.

To provide the highest possible standard of customer satisfaction by establishing effective professional working relationships with customers, suppliers and colleagues to gain a detailed understanding of their operational requirements.

Where required support with technician clocking in and work allocation.

Ensure company vans allocated to the site have completed vehicle check sheets aligned to the company policies, alongside ensuring a vehicle check sheet is completed for any journey completed in a company van and management of any associated fuel card.

To manage site reception and visitors, aligning to company and site H\&S requirements.

To be the first point of contact for all telephone calls, re\-directing enquiries as appropriate.

Assist with resolution of invoice queries allocated to you via the query process.

Ad hoc projects \& any other duties as required.

About You

What you’ll bring to the team

Essential Skills

Extremely proficient in MS Suite

Confident and Effective communication skills

Organised and detail conscious

Experience of operating within a similar environment, or, as a minimum.

Customer service skills and the ability to work alone whilst being a team player

Good interpersonal skills

Proven track record of problem solving

Desirable Skills

Full driving license

Experience working in a vehicle workshop environment

Previous experience of using a Fleet management system

Experience of operating in a busy office environment with the requirement to manage changing expectations and respond positively

Working hours

42\.5 hours per week, Monday to Friday \- onsite role.

Please note, applicants must have the right to work in the UK. We do not offer via sponsorship.

Inclusion

As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.

About Us

What can we offer you?

Generous Holiday Allowance: 25 days, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave

Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate

Profit Related Pay: We share some of our annual profit with our eligible employees

Pension Plan: We contribute up to 10% of your annual salary towards your pension

Family Friendly policies: We offer enhanced parental pay and paid time off for fertility treatment

Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more

Volunteering Day: Contribute to causes you care about with one volunteering day per year

Life Assurance and Personal Accident Cover

Be yourself

As an equal opportunities employer, we welcome diversity and care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business.

Be heard

We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.

Be well

We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.

Be better

We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.

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