Workplace Technology Manager

Job Title: Workplace Technology Manager

Position: Full Time

Reporting to: Head of Infrastructure \& Operations

Location: Hybrid/Remote (UK)

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We want to be at the forefront of making a positive impact on the world. Our focus is providing Clean Technology to make the world a more sustainable place and every single transaction we make creates a brighter future.

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Our mission is to have a brighter future for the world by enabling clean technology for all.

Join Segen for an opportunity to help change the world with every action you make. It’s fast paced, challenging, dynamic and incredibly rewarding, because changing the world isn’t easy!

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Company Profile

The Segen Group the UK’s largest Wholesale Distributor of Solar PV, Energy Storage Systems and EV\-charging. The Group has three subsidiaries in UK, South Africa and Europe. Formed in the UK in 2005 and then opening internationally in 2015 and 2016, Segen is now part of the Labora Group since 2021\. Segen Group turnover is in excess of £300m and growing at over 50% per year so there has never been a better time to join the team. Our customer base consists of commercial and residential installation companies. Access to our unique on\-line portal and design tool, plus our emphasis on product quality, consistency and availability sets us apart in the market. Segen is a fast\-moving business that responds quickly to any market changes supported by its bespoke ERP system and database and team

About the Role

We're looking for an experienced Workplace Technology Manager to lead and manage the full spectrum of our workplace technology environment — from end\-user desktop support to infrastructure, connectivity, and physical site technology. This is a hands\-on leadership role that balances day\-to\-day operational delivery with longer\-term strategic planning.

The role is mainly remote, with occasional travel to our UK sites for in\-person events and site technology work.

The Role

• Own and manage all aspects of workplace technology across the group, including desktop support, M365, Intune, networking, telephony, and physical site technology


• Lead the desktop support function, ensuring a high\-quality, responsive experience for colleagues — reducing friction, manual tasks, and disruption


• Act as the primary escalation point for workplace technology issues, working with internal teams and external partners to resolve them effectively


• Manage the full lifecycle of end\-user devices across Windows and macOS platforms, leveraging Intune and associated tooling


• Administer and optimise the Microsoft 365 estate, including Entra ID, Exchange Online, SharePoint, and Teams


• Oversee networking and connectivity across group sites, working with vendors to maintain stable, secure, and performant environments


• Manage physical site technology — AV, meeting room systems, printers, and on\-site infrastructure — ensuring everything is fit for purpose


• Develop and maintain policies, documentation and processes that are robust, repeatable, and auditable


• Manage vendor and partner relationships, holding them to account on SLAs, quality, and value for money


• Track software and hardware utilisation against entitlement, ensuring effective capacity and licence management


• Identify and deliver cost efficiencies across contracts and services in scope


• Build strong working relationships with business stakeholders, understanding their needs and translating them into practical technology solutions


• Collaborate with the Cyber Security team to ensure workplace technology is managed in line with security policies and controls

*Technical*

• 5\+ years of experience managing/administering workplace technology in a hybrid environment


• Strong hands\-on experience with Microsoft 365, Entra ID, Intune, Exchange Online, and SharePoint


• Experience managing desktop support teams or functions (Windows and macOS)


• Solid understanding of networking fundamentals and site connectivity


• Familiarity with physical site technology (AV, meeting rooms, peripherals)


• Experience managing vendors and third\-party partners

• A practical problem\-solver who can balance strategic thinking with getting things done


• Experience managing and developing a team, setting clear priorities, supporting day\-to\-day performance, and creating an environment where people do their best work


• Clear and confident communicator — equally comfortable with technical and non\-technical audiences


• Highly organised, with strong attention to detail and a focus on operational excellence


• Collaborative by nature, with the ability to build trust across teams and levels

• 25 days holiday


• Pension \& Life Assurance


• EV / Cycle to Work schemes


• Discounted company products


• Employee Assistance Programme


• Career development support


• Staff events

Work Location: In person

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