Workplace IT Engineer
Workplace IT Engineer (2nd Line Support)
West London | Ongoing Temporary Contract | ASAP Start
£174 per day PAYE or £225 per day Umbrella
Full time site based role with as this is supporting the wider members of the team with both hardware and software
A West London Local Authority is seeking an experienced Workplace IT Engineer to join their IT & Digital Services team on an ongoing temporary basis.
This is a site-based role requiring travel across multiple locations within the borough, so a full UK driving licence is essential.
The Role
You will provide 2nd line support and deliver high-quality workplace technology services to council staff. This includes supporting hardware, software, and end-user issues both remotely and onsite.
- Resolve 1st and 2nd line incidents via face-to-face support, telephony, and remote tools
- Deliver hands-on support across multiple council sites
- Install, configure, and decommission IT equipment, including cabling and network patching
- Support print services and liaise with third-party providers (e.g. Ricoh)
- Manage and prioritise escalations, including VIP support cases
- Work collaboratively with wider Digital Services teams on issue resolution and projects
- Strong troubleshooting skills, including backend analysis
- Experience supporting hardware, software, and network infrastructure
- Comfortable working across multiple sites and delivering in-person support
- Ability to manage priorities and communicate effectively with stakeholders
- Experience supporting VIP users and handling escalations
- Full UK driving licence required
- Ongoing temporary assignment
- Subject to pre-employment vetting checks
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