Workplace Experience Coordinator
<div class="content-intro"><p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>We’re Capital on Tap 👋<br></strong></span><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">💳 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.</span></p>
<p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier. </span></p>
<p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started! </span></p></div><p><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">📍 Caridff, Wales | 🏢 Office Based </span></p>
<p><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">The Workplace Experience Coordinator will work primarily from our Cardiff office, with monthly travel to our Manchester office. You'll be the person who keeps these offices running, supporting with new starter onboarding and supporting company events.</span></p>
<p><strong><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">What You’ll Be Doing 🗃️</span></strong></p>
<ul>
<li class="font-claude-response-body whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Own the day-to-day running of our Cardiff and Manchester offices - floor walks, facilities, supplies, and sorting problems before anyone has to ask</span></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Be the first point of contact for office issues and manage relationships with building management and third-party providers</span></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Keep both offices stocked and compliant - from snack orders to health and safety checks</span></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Support new starter onboarding so that first days feel seamless, not scrambled</span></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Welcome visitors and candidates and make sure their experience reflects well on the business</span></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Support company events, travel bookings, and day-to-day financial admin including invoice processing</span></li>
</ul>
<p><strong><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Our Values & Culture 🌞</span></strong></p>
<ul>
<li><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>Just Pilot:</strong> We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.</span></li>
<li><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>Why Not Today? </strong>Fast is as slow as we go - speed and simplicity gives us a competitive advantage.</span></li>
<li><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>Be a Buddy:</strong> We tap in from day one to help the team, we do the right thing even if it’s hard.</span></li>
<li><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>Owners and Dates:</strong> We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.</span></li>
<li><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>Feedback: </strong>We want our employees to flourish, so we regularly provide direct and constructive feedback.</span></li>
</ul>
<p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>We’re Looking For 🔎</strong></span></p>
<ul>
<li class="font-claude-response-body whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Someone who notices what others miss and takes genuine pride in their environment</span></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Strong organisational skills and the ability to manage multiple priorities without dropping anything</span></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">A confident communicator who is equally comfortable with employees, vendors, and senior stakeholders</span></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Experience managing supplier relationships and resolving issues quickly, not just escalating them</span></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Comfortable with basic financial admin - processing invoices and tracking spend</span></li>
<li class="font-claude-response-body whitespace-normal break-words pl-2" style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Able to travel to Manchester regularly, minimum monthly</span></li>
</ul>
<p><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;"><strong>Diversity & Inclusion</strong> 🌈</span><br><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.</span></p>
<p><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;"><strong>Great Work Deserves Great Perks</strong></span><br><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:</span><br><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">🏥 Private Healthcare including dental and opticians services through Vitality</span><br><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">✈️ Worldwide travel insurance through Vitality</span><br><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)</span><br><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">👛 Salary Sacrifice Pension Scheme up to 7% match<br></span><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">🚘 Octopus EV Salary Sacrifice Scheme</span><br><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">🏖️ 28 days holiday (plus bank holidays)</span><br><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">📖 Annual Learning and Wellbeing Budget</span><br><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">👪 Enhanced Parental Leave</span><br><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">🚲 Cycle to Work Scheme</span><br><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">🚂 Season Ticket Loan</span><br><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">💬 6 free therapy sessions per year</span><br><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">🐶 Dog Friendly Offices</span><br><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">🍫 Free drinks and snacks in our offices</span></p>
<p><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">Check out more of our benefits, values and mission<a href="https://www.capitalontap.com/en/company/careers/"> here</a>.</span></p><div class="content-conclusion"><p><strong><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">Other Info<br></span></strong><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">👍Check out our <a href="https://www.capitalontap.com/en/blog/posts/acing-your-interviews-with-capital-on-tap/">‘Top Tips’ for interviewing.</a><br></span><span s
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