Working Student – Customer Support & Operations (40–80%)
About us
Omnilex is the AI workspace for Swiss lawyers. More than 6,000 legal professionals already use Omnilex to research statutes, case law, and commentary — faster, more precisely, and more reliably than ever before. Our clients range from boutique offices to leading law firms and in\-house legal teams.
We’re a team out of ETH Zurich (and an EPFL spin\-off), and a development partner of the Swiss Federal Chancellery. We’re at a stage where a lot is happening at once: new clients, new features, new processes. That’s exactly where you come in.
What the role is about
We’re looking for a working student to help run our operational engine room alongside your studies — a first point of contact for our clients and the person who keeps the team’s back free internally. You’ll work directly alongside Business Development and the founding team, take on real responsibility from day one, and get a genuine look behind the scenes of a fast\-growing LegalTech startup.
What you’ll do
- Client support (1st level): First point of contact for questions from our clients — you answer what you can and escalate cleanly what runs deeper.
- Operations: You help keep things running — drafting and managing license agreements, invoicing, onboarding new clients, and maintaining our tools and processes.
- Email \& inbox management: Triaging the inbox, handling standard requests independently, and preparing draft replies for more complex matters.
- Sales \& BD support: Following up on leads, coordinating meetings and demos, keeping the CRM clean.
- General ops: Research, document preparation, smaller projects — wherever it’s needed most.
Must\-haves
- Currently enrolled in a Bachelor’s or Master’s programme, with the flexibility to work 40–80% alongside your studies.
- German at native level and fluent English, written and spoken — the tone toward lawyers has to land.
- Reliability and pace: requests get handled promptly and cleanly, without anyone having to follow up.
- A confident, precise manner with demanding clients — courteous and on eye level, without being obsequious.
- A structured, independent way of working — we have no capacity for micromanagement, and that’s a good thing.
- Discretion in handling confidential client matters.
- First experience in a demanding client\-facing environment — e.g. a law firm, a legal department, a bank, customer support, or a B2B SaaS company.
- An affinity for tech and AI, and an interest in LegalTech.
- French language skills.
- Experience with tools like Notion or a CRM (e.g. HubSpot/Pipedrive).
- A real role with responsibility from day one — right at the interface between our clients and the team.
- A deep look into building a LegalTech startup, short decision paths, and a steep learning curve.
- A working model that flexes around your studies, including during exam periods.
- On\-site in Zurich preferred, hybrid possible.
- A competitive salary of CHF 5'400 \- 6'600 (based on 100% workload)
- A team that moves fast, trusts each other, and would rather do things than talk them to death.
Send us a quick note on who you are and why the role fits — a CV is enough, no long cover letter needed. We’ll get back to you fast.
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