Worcestershire Growth Hub Account Manager (Micro)

Employing Organisation \- Herefordshire \& Worcestershire Chamber of Commerce

HWCC is a member\-led, not for profit organisation working to support local business communities and our large network of members.

Where people come first, and work feels colourful, meaningful and fun.

Are you looking for a workplace that champions growth, celebrates individuality, and believes that work should be both purposeful and enjoyable? You’ll fit right in at the Chamber.

We’re proudly BCORP accredited and a multi year Sunday Times Best Not for Profit to Work For winner, but what truly sets us apart is our people and our culture.

Who We Are

We support and empower businesses across Herefordshire and Worcestershire, helping them thrive, connect and grow.

But behind the scenes, we’re also a team that values creativity, celebrates successes together, and believes in creating a workplace where everyone feels they belong.

What Inspires Us

Instead of traditional values, we’re guided by four powerful principles that shape who we are, how we work, and how we show up for each other and our business community:

Passionate \- We care deeply about what we do. Whether supporting a local business or developing new services, we bring energy, purpose and dedication to every task.

Nurture \- We believe in lifting people up. Through development, wellbeing support and genuine encouragement, we help our team and members grow to their full potential.

Colourful \- We celebrate individuality, creativity and personality. Our culture welcomes fresh ideas, diverse perspectives and the unique spark each person brings.

Unity \- We succeed together. Collaboration, kindness and collective purpose sit at the heart of everything we do.

The Role

Job Title: Worcestershire Growth Hub Account Manager (Micro)
Salary: £35,000 per annum (fte)
Location: Remote with attendance required in the office (Malvern Hills Science Park)
Hours: 37 hours
Reporting to: Worcestershire Growth Hub Manager.

Fixed Term Contract: 31st March 2027

Working as part of the Worcestershire LEP’s executive team, the WGH Account Manager (Micro) role is responsible for working as part of the WGH business engagement team to provide professional, high quality account management support to businesses (0\-4 FTE) across a three\-District geography within Worcestershire.

This role engages with local businesses to understand their growth plans, opportunities and challenges, and then provide information, advice and guidance including referrals into relevant business support offers, locally and nationally.

Day to day you will:

1\. Develop, prepare and implement a business engagement delivery plan for the specific locality \- linked to the WLEP Plan for Growth and over\-arching Growth Hub Business engagement plan.

2\. Research, identify and engage Micro businesses and key accounts (businesses with 0\-4 employees) in allocated locality – ensuring a portfolio of account managed businesses, new leads, potential high\-growth, and FDI businesses.

3\. Engage with senior contacts at identified businesses and provide high\-level account management support, working with the business to navigate and access business support in form of local, regional and national programmes.

4\. Develop and maintain an up\-to\-date understanding of local, regional and national business support offers.

5\. Signpost and refer businesses on either sector specific issues or general business issues and support their journey – easing the navigation of local business support landscape.

6\. Ensure accurate records of engagement activity are regularly recorded on CRM (Evolutive) with all company data completed in a timely manner and at least two years of financial and workforce history recorded.

7\. Support the preparation of regular locality reports for stakeholders including funding partners, detailing key business visits and summary of activity.

8\. Identify and provide businesses for case\-studies on a regular basis.

9\. Collaborate, co\-ordinate and work in co\-operation with wider Growth Hub Team.

10\. Maintain key stakeholder relationships with local, regional and national stakeholders including, DBT, Local Authorities, Universities, Innovate UK, Locally funded Business Support Programmes and various other intermediary organisations.

What you will bring:

1\. Educated to degree level or equivalent expert experience of developing and delivering account management relationships.

2\. Commercial skills with experience working with/for private sector businesses.

3\. An understanding of standard business functions including, sales \& marketing, international trade, finance, PR, human resources and strategic business planning.

4\. An understanding of the vast range of issues facing businesses, including local, regional and national policy.

5\. Excellent communication, interpersonal skills and presentation skills with the ability to engage with and communicate effectively with senior business leaders.

6\. Awareness of other key partners and business support organisations and programmes available to businesses including government / public sector funding.

7\. Results driven with an ability to work under pressure and to tight deadlines.

8\. Excellent relationship management and customer satisfaction skills.

9\. Able to work effectively as part of a team, including the ability to positively influence others.

10\. Proficient in the use of Microsoft Office systems.

Mobility:

1\. Ideally a car owner with full driving licence.

2\. Willing and able to travel to different locations around the county, occasionally further afield.

3\. Willing and able to work some unsocial hours (such as early mornings or evenings) as required to meet the needs of the service and customers.

Why You’ll Love Working Here

Birthday off: Celebrate your way, it’s on us.
Professional growth: Ongoing training, career development and opportunities to shine.
Wellbeing at the centre: Westfield Health\*, Wellbeing Champions and supportive policies.
Easy access: Onsite parking and fully accessible office spaces.
Always inclusive: We proudly welcome applicants from all backgrounds

Give back: Enjoy a paid CSR day each year for causes that matter to you.

Additional Support We’re Proud Of

We are proud to look after our employees. As a *Working for Carers* member, we understand the challenges faced by working carers and offer support through our policies and culture.

We also actively support our cadets, reservists and veterans, and we are fully committed to the Armed Forces Employers Recognition Scheme, holding a gold accreditation.

Our dedicated Wellbeing Champions volunteer their time to raise awareness, support colleagues, and promote a happy, healthy workplace for everyone.

Ready to Make a Difference?

If you're someone who brings positivity, enjoys working with others, loves learning, and wants to be part of a team that’s truly passionate about supporting the local business community, we’d love to hear from you.

A full job description for this position is available on our website:

Application deadline: 31st May 2026

Interviews are expected to take place on: 08th June 2026

Job Types: Full\-time, Fixed term contract

Pay: £35,000\.00 per year

Benefits:

• Company pension


• Health \& wellbeing programme


• On\-site parking


• Sick pay


• Work from home

This listing is from indeed. View original listing ↗