Welcome Manager

We’re looking for someone with a gift for helping everyone to feel welcome to join us as a Welcome Manager in Carding Mill Valley, leading our small but vital welcome team.

You'll be ready to juggle the day\-to\-day challenges of a busy visitor operation along with delivering financial targets and reports, growing support for the National Trust and supporting the new strategy 'People and Nature Thriving'.

Internally you'll be known as a 'Welcome Manager (Band 2\)'.

Interview date: 13th and 14th July 2026

What it's like to work here:Carding Mill Valley is a very busy and vibrant countryside site in the Shropshire Hills that has been a tourist destination since Victorian times. The close\-knit staff team work very closely together to deliver fantastic experiences to the around 250,000 people who visit every year. This outdoor site, part of the Long Mynd common land and the largest SSSI in the West Midlands, has a car park, tearoom and ice cream parlour along with 5000 acres of upland heathland.

What you'll be doing:You’ll lead and manage our team of welcome and service assistants and volunteers. You’ll be responsible for making sure that day\-to\-day operations run smoothly in the all\-important welcome area and car park as well as making decisions on overflow car park opening and road closure. You’ll inspire and care for your team, encouraging them to give the highest standards of service and to help grow our charitable income. You and your team will be focused on helping everyone you meet to have their best possible day, whatever it takes.

You’ll be using good judgement and decision making to lead from the front, in line with National Trust guidelines, values and policies.

You'll regularly act as duty manager for the whole site, with specific responsibilities including safeguarding, cash and tills, fire, security and evacuation. You'll be the main point of contact for staff, volunteers and visitors in case of emergency, enquiries or complaints.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking forWe'd love to hear from you if you’re:

• experienced in visitor services, tourism, heritage or similar situations


• naturally curious about people, and motivated to give the highest standards of service


• highly organised


• a confident leader


• adept at managing financial performance


• up for a challenge, adaptable and responsive under pressure

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary


• Free entry to National Trust places for you, a guest and your children (under 18\)


• Rental deposit loan scheme


• Season ticket loan


• EV car lease scheme (for roles that meet the salary criteria)


• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts


• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.


• Flexible working whenever possible


• Employee assistance programme


• Free parking at most Trust places

Requirements

Compliance.Eligibility to Work in the UK

Permanent f/t (37\.5 hrs pw)

This listing is from indeed. View original listing ↗