Weekend Telesales Team Leader
Weekend Telesales Team Leader
Salary: £16.00 - £17.00 per hour
Hours: 22 hours per week
Location: Part Office (Central Brighton) and Part Home
We are looking for an experienced and hands-on Telesales Team Leader to manage a small inbound B2C sales team.
This is an excellent opportunity for a motivated sales professional who enjoys coaching and developing people whilst remaining actively involved in customer conversations and sales activity.
Working Hours
- Friday: Office-based, 9:00am - 5:00pm
- Saturday: Hybrid, 9:00am - 5:00pm
- Sunday: Hybrid, 10:00am - 4:00pm
As Team Leader, you will be responsible for overseeing the day-to-day performance of the sales team, ensuring excellent customer service and strong sales results. This is a hands-on leadership role, and you will be expected to support the team by taking customer calls and handling enquiries when required.
Key Responsibilities
- Lead, motivate and support a small inbound telesales team
- Monitor individual and team performance against sales targets
- Provide coaching, guidance and ongoing development to team members
- Handle customer enquiries and sales calls as required
- Ensure a high standard of customer service is maintained
- Assist with scheduling, performance management and reporting
- Identify opportunities to improve sales processes and team effectiveness
- Previous telesales or contact centre leadership experience
- Strong sales and customer service skills
- Comfortable managing performance and coaching team members
- Confident handling customer calls and objections
- Organised, proactive and able to lead by example
- Positive attitude with a strong focus on achieving results
- Hourly rate of £16.00 - £17.00 per hour
- Hybrid working arrangement
- Supportive team environment
- Opportunity to make a real impact within a growing business
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