Warranty Engineer

Job title: Warranty Engineer

Location: Scotland

Hours: Monday – Friday, 48hrs

Salary: £33,000 \- £36,000 per annum (dependent on experience)

The Role

To manage and process all aftersales warranty claims efficiently and accurately, ensuring excellent customer service is delivered at all times. The Warranty Engineer will act as a key point of contact for customers and internal departments, carrying out warranty\-related activities and ensuring claims are resolved within agreed timescales while maintaining high levels of customer satisfaction.

The role requires the Warranty Engineer to work primarily on customer and company sites throughout Scotland from Monday to Friday, providing hands\-on support for warranty resolution activities as required. Occasional travel to sites outside of Scotland may be necessary to support business and customer requirements.

The successful candidate will also be required to travel periodically to our Leads Road site in Hull to collect parts, coordinate materials for upcoming work, review scheduled activities for the following week, and liaise with the internal team to ensure efficient service delivery.

Key Responsibilities

• Liaise with customers, service engineers and internal departments to resolve warranty\-related matters.


• Process all aftersales warranty claims efficiently and accurately,


• Maintain accurate records of all warranty claims, correspondence, and supporting documentation.


• Ensure warranty claims are addressed within required deadlines and followed through to successful resolution.


• Provide exceptional customer service, responding professionally and promptly to customer enquiries and concerns.


• Prioritise workloads effectively to meet deadlines and service level expectations.


• Monitor outstanding warranty cases and provide regular updates to customers and management.


• Identify recurring issues and provide recommendations for continuous improvement.


• Ensure compliance with company procedures, health and safety requirements, and quality standards.


• Work collaboratively with colleagues across departments to achieve business objectives.

Essential

• Strong customer service skills with a commitment to delivering a positive customer experience.


• Excellent verbal communication skills.


• Strong organisational skills with the ability to manage multiple tasks simultaneously.


• Ability to work effectively to schedules, deadlines, and performance targets.


• Good problem\-solving and decision\-making abilities.


• High level of attention to detail and accuracy.


• Ability to work independently and as part of a team.

• Previous experience in a warranty, aftersales, customer service, or technical administration role.


• Experience within the leisure homes, construction, manufacturing, housing, or aftersales sector.


• Knowledge of warranty management systems and processes.


• Technical understanding of property, construction, or manufacturing defects and repairs.

• Experience working in a fast\-paced and customer\-focused environment.


• Ability to respond positively to changing priorities and business needs.


• Self\-motivated with the ability to work independently and manage workload effectively.


• Strong organisational and time management skills.


• Professional and positive attitude.


• Excellent attention to detail.


• Strong interpersonal skills with the ability to build positive working relationships.


• Customer\-focused mindset with a commitment to service excellence.


• Reliable, flexible, and dependable.

• £33,000 \- £36,000 per annum (dependent on experience)


• 48hr working week (Mon – Thurs \- 11hrs \& Fri \- 4hrs)


• Additional service loyalty days


• Employee assistance program


• Cycle to work scheme


• A range of employee benefits and discounts available through our rewards partner

Work Location: On the road

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