Warranty & Customer Care Manager
There has never been a more exciting time to join the world of mobility! The automotive industry will change fundamentally by 2030: electric drive and fully\-networked transportation with autonomous drive will determine how we move around in future. With the Group strategy "NEW AUTO – Mobility for Generations to Come", the Volkswagen Group is a significant driver of this transformation.
Volkswagen Group Ireland (VGIE) is wholly owned by Volkswagen AG, the largest automotive company in the world with many of the most iconic automotive brands. In Ireland, we are the national sales company of six brands \- Volkswagen, Audi, Skoda, SEAT, CUPRA and Volkswagen Commercial Vehicles. Our combined share of the Irish automotive market is 25%.
About the Role
Volkswagen Group Ireland is seeking a Warranty \& Customer Care Manager to support the operational delivery of our Warranty and Customer Care functions across all brands. This role plays a key part in ensuring a consistent, high\-quality customer experience, alongside effective management of warranty processes, customer care operations, and service delivery standards.
Key Responsibilities
- Lead and manage the day\-to\-day delivery of Customer Care operations, ensuring timely and effective resolution of customer queries, complaints, and goodwill cases
- Oversee warranty processes, ensuring compliance with factory standards and effective cost control
- Ensure Retailer efficiency, process and recoverables are on a sustainable level
- Monitor warranty performance, including claims validation, reporting and audit readiness
- Manage relationships with external service providers, ensuring SLA compliance and continuous improvement
- Coordinate mobility and roadside assistance services, supporting dealers and customers
- Support delivery of operational reporting and KPIs including customer satisfaction and warranty metrics
- Act as a key interface across brands, dealer network, factory stakeholders and internal teams
- Automotive Retail and Distributor/Importer working Experience
- Experience within Aftersales, Warranty, Customer Care, or Service Operations
- Strong understanding of customer service delivery and operational processes
- Experience managing or working with external service providers and SLAs
- Highly organised with strong problem\-solving and decision\-making skills
- Proven ability to manage multiple stakeholders in a multi\-brand environment
- Customer\-focused mindset with a commitment to continuous improvement
- Proven track record with process optimisation, cost control and sustainable actions for Retailer and HQ.
*Fair Processing Notice*
*Where your application relates to a role at Volkswagen Group Ireland Limited ('VGIE'), VGIE will be the data controller in that regard, and your personal data will be processed for the purposes of your job application. Your personal data is processed in line with VGIE's legitimate business interests as a data controller, as the lawful basis. Where you have applied for a role with a dealer, that dealer will be the data controller in respect of your application. Your personal data will only be held for a period of 60 days, once a decision has been made on your application. VGIE is an equal opportunities employer and does not discriminate against race, gender identity or expression, age, colour, marital status, religion, sexual orientation, genetic information, or any other characteristic protected by applicable laws, and regulations. You have a number of rights as a data subject – to exercise them e\-mail* *privacy@vwgi.ie. For all further information on how your personal data is processed, read our* *Candidate Privacy Notice.*
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