Warehouse Ops Manager

Job Introduction
About The Sofa Delivery Company
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At The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy. That’s why we’re on a mission to be the best two\-person delivery company around, delivering great experiences to our customers that count.

We’re big believers that a great job is not just something you have, it’s something you take pride in creating. You’ll be working alongside team members who live for the challenge and variety of our roles. No day is the same with us, and that’s the joy.

We're committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail. We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you. feels at home.

Our installation experts are given the tools, training and support to make moments matter. We recognise and reward our people for going the extra mile, for our customers and each other.

Whether you’re in the warehouse, out on the road, or in a customer’s home, at SoDelCo, you’ll deliver moments that matter.

We’re an equal opportunities employer and are passionate about building a diverse and inclusive workplace. We love to celebrate and encourage people to be their true selves. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age, marital state, or disability status. Everyone is welcome!

Your new role
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Delivering moments that matter is what we truly take pride in at the Sofa Delivery Company, and as a Warehouse Operations Manager, you will be playing an important part in the journey, overseeing day to day on site and leading by example.

The Warehouse Operations Manager role is to support the Customer Distribution Manager in larger sites, to ensure that the operations is smooth, efficient and safe at all times. This role will be to support the leadership of the site, in order to ensure we offer the best service to our customers whilst ensuring we remain compliant in Health \& Safety and transport regulations.

What you'll be doing
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• Support the Customer Distribution Manager in managing the customer\-facing side of your site


• To ensure consistently high standards of customer service is delivered in line with the DFS customer promise and operational excellence which is measures through NPS scores and support the team in aiming for exceptional service for all


• Be passionate about doing the right thing for our customers and people at all times


• To coach, develop and motivate the CDC team and to identify top talent


• Where necessary, support the Customer Distribution Manager in appraisals, performance management and development plans of CDC Shift Managers, and training and development of the CDC team overall


• Maintain high standards of Health \& Safety and housekeeping compliance to ensure our locations are a safe place to work


• Support the Customer Distribution Manager in ensuring efficient inbound of supplier deliveries and outbound delivery customer orders


• Support the Customer Distribution Manager in the management of recruitment needs in your CDC


• Ensure optimal utilisation of transport fleet for store to customer e.g. optimising load volumes per store


• Support in managing any disciplinaries, sickness and people issues with appropriate support from the HR team


• Support in the recruitment and onboarding process, to ensure that we recruit the best people for our business to ensure we are the best 2 person delivery service around

• Excellent customer service skills


• Excellent operational management, planning and scheduling skills


• Professional conduct at all times


• Smart and presentable appearance at all times


• Capable of managing poor performance and encouraging great performance


• Must be fully conversant with the Transport Law governing Driving Hours.


• Have a knowledge of daily vehicle maintenance.


• Strive to deliver high standards of customer service


• Customer service


• People management skills


• Examples of leading a team


• Budget Management experience


• Working Time and driving hours experience

• A competitive salary and a quarterly bonus based on delivering outstanding customer service to our customers


• Monday \- Friday, but with business needs 5 in 7


• 30% colleague \+ 15% friends \& family discount across DFS and Sofology


• Access to a wide range of perks, including amazing retailer and days out discounts


• We offer colleagues a wide range of wellbeing support and services to help maintain a happy and healthy mind, body and life


• Company Pension Scheme


• Group Sharesave Scheme


• Life Assurance \& Company Sick Pay


• Enhanced maternity, paternity and adoption leave

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