Warehouse & Customer Operations Coordinator

Warehouse & Customer Operations Coordinator | Manchester City Centre | £NMW

Full-Time | Office Based | Monday to Friday

A exciting opportunity has arisen to join a growing family-run fashion brand based in Manchester city centre.

Our client, is looking for a proactive and organised Customer Service & Operations Coordinator to become part of their close-knit e-commerce team. This is a varied role ideal for someone who enjoys customer interaction whilst also supporting the operational side of a fast-paced online retail business.

You will play a key part in ensuring customers receive an excellent experience while supporting day-to-day operations across the business.

Warehouse & Customer Operations Coordinator Responsibilities: • Managing customer enquiries across email, telephone and social media platforms

• Handling returns, refunds and exchanges efficiently


• Monitoring deliveries and resolving courier-related issues


• Supporting warehouse operations including picking, packing and stock handling


• Assisting with order management and general operational tasks

About You • Previous customer service experience is preferred

• Strong communication skills with a personable and professional approach


• Excellent attention to detail and organisational skills


• A positive, team-oriented attitude with a hands-on approach


• Comfortable working within a fast-paced e-commerce environment

What's on Offer • Opportunity to join an established and growing fashion brand

• Friendly, supportive and collaborative team environment


• Varied role with exposure across multiple areas of the business


• Central Manchester office location

If you are organised, adaptable and enjoy being involved across different areas of a business, we'd love to hear from you!

BH36203

This listing is from reed. View original listing ↗