Ward Clerk - Health Records

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non\-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1\.15 million people, and to a wider population of 2\.2 million when regional and national services are included.

The role:

To support effective clinical care by providing an efficient Health Records service to patients in a ward environment. To ensure patient’s health records are administered and processed accurately and remain confidential.

The post holder will provide cover in multiple wards as and when required. The post holder will be expected to undertake all duties such as reception of patients, answering telephone, appointment booking and maintaining demographic information on the patient management system.

Band 2 roles are not eligible for sponsorship under the Skilled Worker or Health and Care Worker visa routes.

Duration, Location, and Working Pattern:

• Location based in Inverclyde Royal Hospital


• Permanent Contract


• Full\-time Position (36 hours per week)


• Shift pattern \- Monday/Wednesday/Friday 0800\-1530, Tuesday/Thursday 0800\-1600

• Admit, discharge and transfer patients on TrakCare computerised Patient Management System (TrakCare).


• Crosscheck bed census white board against TrakCare.


• Pre\-admit patients on TrakCare.


• Run system generated reports and collate information in spreadsheets as required e.g. Trak discharge list, medical boarders spreadsheet.


• Arrange/request/book outpatient appointments


• Arrive/Discharge clinic patients, liaise with clinical staff to action any follow up required and report and DNA.


• Arrange transport for patients being discharged or routinely transferred to another hospital, medication and supplies and, in some areas, arrange overnight accommodation for patients and relatives in accordance with agreed protocols.


• Arrange interpreter services.


• Requests patient casenotes update TrakCare casenote tracking system whenever patient records are received or leave the ward area.


• Prepares admission packs with all required documentation.


• Welcome patients, relatives and visitors via the door entry buzzer system (where available) directing them to ward bedrooms ensuring that security, health and safety and infection control measures are understood and adhered to.


• Answer ward telephone calls taking/relaying messages to multidisciplinary team members, distributing correspondence in accordance with agreed procedures such as imaging and test results, discharge letters etc.


• Please refer to the job description for further details.

Essential:

• Previous clerical and/or reception experience.


• Experience of working with the general public in a customer service environment.


• Good organisational skills.


• Good keyboard skills.


• Effective communication skills.


• Proficiency in the use of computer systems.

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays


• Membership of the NHS Pension Scheme, including life insurance benefits


• Salary Sacrifice Car Benefit Scheme


• Development opportunities including study bursaries, e\-learning and classroom\-based courses


• Enhanced pay for working public holidays


• NHS discounts on a wide range of goods and services


• Confidential employee support and assistance, including counselling and psychological therapies

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact:

Elizabeth McCullagh, Ward Clerk Supervisor, On 07580 995219 or email Elizabeth.McCullagh@nhs.scot

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may close early due to the volume of response. Please submit your application form as soon as possible.

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NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work\-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full\-time hours can be accommodated, and where the tenure is listed as *“various”*, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log\-in issues, please contact the Jobtrain Support Hub in the first instance.

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