Ward & Assessment Unit Clerk
Contact information
If you have any queries on the role, please contact Kate Bilbie.
Call: 01924 541914
Email: k.bilbie@nhs.net
About the role
An exciting permanent position has become available within the Plastic Surgery Department, working on gates 28 and 28C.
It's a full time role, where you will work as a Ward and Assessment Unit Clerk, liaising with visitors, patients and staff and providing an efficient administration service and ensuring patient flow is co\-ordinated.
The department has a positive, enthusiastic and dynamic group of staff who need a like minded individual to join the team.
Previous applicants need not apply!
Main duties
The Ward and Assessment Unit Clerk will undertake all administration tasks for the ward \& assessment unit \& follow the Ward Clerk Job Description. Summary as below:
- Communicate with visitors, patients, nursing and medical staff to help ward staff ensure patient care is co\-ordinated safely and effectively
- Ensure telephone calls and the front desk enquiries are handled appropriately and communication is effective between all concerned
- Ensure all medical notes are collected, collated, sourced \& filed appropriately; including scanning of all assessment unit notes onto PPM
- Ensure the stock levels are managed and supplies are ordered in a timely manner
- Ensure patient flow is co\-ordinated within the ward area
- Ensure all relevant follow\-up appointments are made for all specialities
- Ensure Trust values and behaviours are adhered to at all times.
Qualifications
- Good general education to include CSE or GCSE in English Language and Maths or equivalent/experience
- Experience of working with filing systems
- Experience of good customer or patient care
- Work with IT systems
- Previous experience in an administration role within a healthcare setting
- A willingness to learn NHS computer software systems
- Confidentiality issues
- Awareness of own limitations
- Proven record of excellent filing and organisational skills
- Keyboard skills
- Develop and maintain positive working relationships
- Demonstrate effective and clear written, verbal and telephone, communication skills
- Work with demanding workloads and prioritise tasks
- Maintain a safe working environment for self and others
- Willingness to take on tasks
Be part of MY team
We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients’ homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.
We support work\-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ\+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.
If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
Application guidance:
We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. It’s important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.
Our benefits
- Access to the NHS pension plan
- Generous holiday allowance of 27 days plus bank holidays, increasing with 5 and 10 years of service
- Exceptional employee health and wellbeing services
- Extensive benefits and support, including:
- Onsite nurseries and childcare salary sacrifice scheme
- Cycle to work scheme
- Home electronics scheme
- Car lease salary sacrifice scheme
- Working carers support and advice, carers network and carers passport
- Flexible working options and family and carer\-friendly policies
- Established staff networks, including LGBTQ\+ and Race Equality
- Career progression, training and support
You can find out more about skilled worker and health and care visas on our careers site.
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