VodafoneThree - Commercial Lead (Consumer Billing, Credit Risk & Collections)
Location: Any VodafoneThree Office Location \+ Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 37\.5 hours per week – Monday to Friday
Hybrid
We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2\-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
Join us at the heart of our business in Corporate, one of the central support functions that underpin our business and keep us moving forward. We provide centralised support, expertise and guidance across our UK and Group operations, continuing to build on our success and trailblazing the way to our next stage of digital growth.
What you’ll do
You’ll step into a pivotal role where your insight and judgement will help shape the financial direction of a truly transformative organisation. As part of Finance Operations, you’ll act as a trusted partner and critical thinker—balancing analytical rigour with commercial curiosity—to guide decisions, challenge assumptions, and unlock meaningful business value. You’ll contribute to delivering a strong and sustainable Consumer Bad Debt P\&L while helping build a culture of continuous improvement and collaboration.
- You’ll lead and support commercial appraisal and business casing for initiatives impacting the Consumer Bad Debt P\&L, considering the broader business impact on revenue, margin, and cost
- You’ll own and evolve the FinOps Risks \& Opportunities register, ensuring clarity, transparency, and proactive management of key drivers
- You’ll guide post‑implementation reviews and benefits tracking, ensuring outcomes align with expectations and lessons are embedded
- You’ll develop and refine forecasting models, combining precision with forward\-thinking scenario analysis to strengthen predictability
- You’ll translate complex financial data into clear, thoughtful, and actionable insights that empower confident decision\-making
- You’ll collaborate across Finance and FinOps teams, building alignment and ensuring consistency in financial assumptions and narratives
- You’ll shape high\-quality commercial materials for governance forums, communicating insights with clarity and influence
- You’ll continuously seek smarter, more efficient ways of working—improving processes, tools, and methodologies
- You’ll ensure all outputs are accurate, compliant, and aligned with governance standards, while delivering with consistency and accountability
- You’ll bring experience in commercial finance, financial modelling, business casing, or P\&L management
- You’ll have a strong understanding of business performance drivers—ideally within telecoms, including revenue, bad debt, and customer value levers
- You’ll feel comfortable building and enhancing forecasting models, including scenario planning
- You’ll demonstrate both analytical strength and attention to detail, balancing accuracy with thoughtful interpretation
- You’ll be confident simplifying complex data into clear, meaningful insights that others can act on
- You’ll have experience contributing to governance processes, including post‑implementation reviews and benefits tracking
- You’ll communicate with clarity and empathy, building strong, collaborative relationships across teams
- You’ll be organised and dependable, thriving within structured reporting cycles and delivering with consistency
- You’ll bring a growth mindset—curious, proactive, and committed to continuous improvement
*We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.*
We believe that everyone has valuable contributions to make. As a Disability Confident Employer, we actively encourage individuals with disabilities to apply for positions within our team. Through the ‘Offer an Interview’ scheme, we aim to offer interviews to a fair and proportionate number of applicants with disabilities who best meet the essential criteria for our vacancies. If you would like to participate in the scheme, you will have the opportunity to indicate this on your application.
What we offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top\-notch parental leave policies.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable\-adjustments/) for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine\-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
\#VodafoneThree
\#LI\-Hybrid
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