Visitor Assistant

Main role

Your role is to make the world fall in love with Scotch whisky by providing excellent customer service, ensuring a genuine, welcoming experience for all visitors.

Job elements

All elements of visitor assistant role

Company commitments

• Share in our vision to make the world fall in love with Scotch whisky.


• Embody our values and behaviours in all aspects of your role.


• Ensure visitors are met with the highest standard of customer care and are furnished with all information required to help them enjoy their experience.


• Comply with the Scotch Whisky Experience’s policies and procedures on health \& safety and GDPR.


• Attend and engage with relevant staff training, briefings and meetings.


• Highlight any training or department needs to your line manager.


• Demonstrate a flexible attitude and a commitment to the continued success of the business as a whole.


• Work well as an integrated part of a motivated and professional team.

Sales \& Service

• Uphold outstanding levels of customer service.


• Proactively engage customers and provide recommendations or advice as and when required.


• Maximise income for the Scotch Whisky Experience.


• Maintain a good working knowledge of all products.


• Go above and beyond for all customers creating a memorable and lasting experience for all visitors.


• Warmly greet visitors, answer questions and sell tickets for the tour at the box office.


• Conduct guided tours for groups of up to 25 people. Tours must be conducted in an informative, entertaining, enthusiastic manner using appropriate body language.


• Advise and serve customers in the shop and bar areas.


• Staff should be aware that guests may take photographs/make recordings throughout their visit, as long as this is not disruptive to other visitors. This may involve photography/recordings of staff members.


• Use of language skills if required for the tour and throughout the SWE.

Stock Management

• Replenish shop, tour and bar stock.


• Ensure visual merchandising guidelines are followed.


• Assist the retail \& stock team with deliveries when required.


• Cash Handling.


• Operate a till accurately.

Teamwork

• Work proactively with members of the visitor assistant team to perform all duties, and all other departments as and when required.


• Training and development.


• Work as a buddy to train and develop new members of the team, embodying our values and meeting our 5\* standards.


• Train to conduct tasting tales and to join the tasting team.


• Lead by example for the rest of the team: Ensure you embody all our values daily and commit to all tasks being completed.


• Commit to look for areas of further development with management.


• Host staff training and tasting sessions.

Other duties

• Any other duties commensurate with your role.

Additional benefits

• Medicash

Job Types: Full\-time, Part\-time, Permanent

Pay: £13\.70 per hour

Benefits:

• Cycle to work scheme


• Discounted or free food


• Employee discount


• Free flu jabs


• Store discount

Application question(s):

• Can you please detail what sparked your interest about working at The Scotch Whisky Experience?


• From reading the job information, what do you think a typical day in the job would look like?

Experience:

• Customer Service: 1 year (preferred)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

This listing is from indeed. View original listing ↗